Director of Design Programs & Operations

Capital One; Richmond (VA); On-site; USD 187,000 - 214,000; Full time

Job summary

Capital One is seeking a Director, Project Management for Design Operations in Richmond, VA. You will lead strategic programs within EPS.xd, scale teams, and partner with executives to translate vision into executable plans.

You’ll drive standards, measurements, and processes across design and product partners, balancing strategy with execution while fostering a collaborative, inclusive culture to deliver superior customer experiences.

Qualifications

• Bachelor’s Degree or Military experience.
• At least 8 years of project management experience.
• At least 3 years of people management experience.

Responsibilities

• Develop operational strategy for a large design organization.
• Advise peers and leaders on operational excellence.
• Lead cross-functional design program teams and portfolios.
• Monitor design outcomes and implement improvements.

Skills

People management

Project management

Stakeholder influence

Cross-functional collaboration

Operational strategy

Education

Bachelor’s Degree

MBA degree

Tools

Design tools

Job description

Capital One is seeking a Director, Project Management for Design Operations in Richmond, VA. You will lead strategic programs within EPS.xd, scale teams, and partner with executives to translate vision into executable plans.

You’ll drive standards, measurements, and processes across design and product partners, balancing strategy with execution while fostering a collaborative, inclusive culture to deliver superior customer experiences.