Director, Design Operations & Program Management

Capital One; McLean (VA); On-site; USD 206,000 - 235,000; Full time

Job summary

Capital One is seeking a Director, Project Management to lead a strategic design operations team within EPS.xd. You will shape operational strategy, inspire cross‑functional partners, and drive high‑priority programs that scale with best practices in PDLC/SDLC.

Reporting to the Chief of Staff and Head of Operations, you will partner with executive leaders, mentor design program managers, and measure impact with key metrics while leveraging AI tools to improve outcomes.

Qualifications

• Bachelor’s Degree or Military experience required.
• 8+ years of project management experience.
• 3+ years of people management experience.

Responsibilities

• Develop operational strategy for a large, growing design organization.
• Advise peers and leaders on operational excellence that uplifts experience and business goals.
• Lead cross-functional teams of design program managers, operations professionals, designers, and resources.

Skills

Project management

People management

Communication

Influence

Education

Bachelor’s Degree or Military experience

Masters / MBA degree

Tools

Design tools

Job description

Capital One is seeking a Director, Project Management to lead a strategic design operations team within EPS.xd. You will shape operational strategy, inspire cross‑functional partners, and drive high‑priority programs that scale with best practices in PDLC/SDLC.

Reporting to the Chief of Staff and Head of Operations, you will partner with executive leaders, mentor design program managers, and measure impact with key metrics while leveraging AI tools to improve outcomes.