Director of Delivery Excellence - AI Transformation (Remote)

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; California; Hybrid; USD 100,000 - 125,000; Full time

Job summary

Genpact is seeking a Director of Delivery Excellence to lead global process optimization initiatives, harness AI-driven solutions, and drive measurable outcomes for enterprise clients. You will guide cross-functional teams, define KPIs, and collaborate with senior leadership to align strategy with business goals.

Remote role in the United States (California noted for eligibility) that requires strong program management, change leadership, and executive presence.

Qualifications

• Bachelor's degree in business-related fields.
• Advanced degrees preferred with leadership focus.
• Experience in delivering enterprise-wide process optimization.

Responsibilities

• Develop and implement strategies to optimize processes;
• Analyze and evaluate existing procedures for enhancements;
• Lead cross-functional teams to drive process improvement initiatives;
• Identify key performance indicators to measure process efficiency;
• Monitor and report on progress of process optimization projects;
• Collaborate with senior leadership to align process improvement goals with organizational objectives;
• Provide training and support to employees on process optimization best practices;

Skills

Agile

Change Management

Client Relations

Collaboration Tools

Design Thinking

Executive Presence

Inclusion

Modernizing Operations

People Leadership

Personal Effectiveness

Risk Management

Storytelling

Education

Bachelor's - Commerce

Bachelor's - Economics

Bachelor's - Finance

Master's - Business Administration

Master's - Business Analytics

Job description

Genpact is seeking a Director of Delivery Excellence to lead global process optimization initiatives, harness AI-driven solutions, and drive measurable outcomes for enterprise clients. You will guide cross-functional teams, define KPIs, and collaborate with senior leadership to align strategy with business goals.

Remote role in the United States (California noted for eligibility) that requires strong program management, change leadership, and executive presence.