Director, AI Delivery Excellence (Remote)
Genpact Ltd.
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Job summary
Genpact Ltd. seeks a Director of Delivery Excellence to spearhead process optimization and organizational transformation. You will develop strategies, lead cross-functional teams, and define KPI-driven improvements across complex programs.
The role centers on delivering measurable impact through structured delivery excellence in a fast-moving environment. Responsibilities include guiding senior leaders, training teams, and aligning processes with strategic objectives while leveraging AI-enabled
Qualifications
- Bachelors in Commerce, Economics, or Finance; MBA or MS in Analytics preferred.
- Industry certifications in project, program, or delivery management are a plus.
- Proven experience leading cross-functional process improvement projects.
Responsibilities
- Develop and implement strategies to optimize processes; Analyze and evaluate procedures for enhancements.
- Lead cross-functional teams to drive process improvement initiatives.
- Identify KPIs to measure process efficiency and impact.
- Monitor and report progress of optimization projects to leadership.
- Collaborate with senior leadership to align goals with business objectives.
- Provide training and support on process optimization best practices.
Skills
Education
Job description
Genpact Ltd. seeks a Director of Delivery Excellence to spearhead process optimization and organizational transformation. You will develop strategies, lead cross-functional teams, and define KPI-driven improvements across complex programs.
The role centers on delivering measurable impact through structured delivery excellence in a fast-moving environment. Responsibilities include guiding senior leaders, training teams, and aligning processes with strategic objectives while leveraging AI-enabled
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