Delivery Excellence Lead: AI & Process Innovation (Remote)

Genpact Ltd.; California; Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Professional development

Job summary

Genpact invites you to join our Delivery Excellence team as a Director, guiding enterprise-wide process optimization and AI-driven transformation. You will lead cross-functional teams, set strategy, and define KPIs to measure efficiency, delivering measurable outcomes aligned with executive objectives.

Ideal candidates bring senior PM/consulting experience, strong stakeholder management, and a proven track record in implementing scalable process improvements across complex organizations.

Qualifications

• Bachelor's degree in commerce/economics/finance or MBA with analytics.
• Professional certifications: APMP Practitioner, ITIL Foundation, PRINCE2 Foundation/Practitioner, SAFe Agilist.

Responsibilities

• Develop and implement strategies to optimize processes
• Analyze and evaluate existing procedures for enhancements
• Lead cross‑functional teams to drive process improvement initiatives
• Identify key performance indicators to measure process efficiency
• Monitor and report on progress of process optimization projects
• Collaborate with senior leadership to align process improvement goals with organizational objectives
• Provide training and support to employees on process optimization best practices

Skills

Agile Methodology

Change Management

Client Relations

Collaboration Tools

Design Thinking

Executive Presence

Inclusion

Modernizing Operations

People Leadership

Personal Effectiveness

Risk Management

Storytelling

English Proficiency

Education

Bachelor's degree in Commerce/Economics/Finance

MBA with Analytics

APMP Practitioner Certification

ITIL Foundation Certificate

PRINCE2 Foundation

PRINCE2 Practitioner

SAFe Agilist

Job description

Genpact invites you to join our Delivery Excellence team as a Director, guiding enterprise-wide process optimization and AI-driven transformation. You will lead cross-functional teams, set strategy, and define KPIs to measure efficiency, delivering measurable outcomes aligned with executive objectives.

Ideal candidates bring senior PM/consulting experience, strong stakeholder management, and a proven track record in implementing scalable process improvements across complex organizations.