Director - Delivery Excellence 3

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; California; Hybrid; USD 100,000 - 125,000; Full time

Job summary

Genpact is seeking a Director of Delivery Excellence to lead global process optimization initiatives, harness AI-driven solutions, and drive measurable outcomes for enterprise clients. You will guide cross-functional teams, define KPIs, and collaborate with senior leadership to align strategy with business goals.

Remote role in the United States (California noted for eligibility) that requires strong program management, change leadership, and executive presence.

Qualifications

• Bachelor's degree in business-related fields.
• Advanced degrees preferred with leadership focus.
• Experience in delivering enterprise-wide process optimization.

Responsibilities

• Develop and implement strategies to optimize processes;
• Analyze and evaluate existing procedures for enhancements;
• Lead cross-functional teams to drive process improvement initiatives;
• Identify key performance indicators to measure process efficiency;
• Monitor and report on progress of process optimization projects;
• Collaborate with senior leadership to align process improvement goals with organizational objectives;
• Provide training and support to employees on process optimization best practices;

Skills

Agile

Change Management

Client Relations

Collaboration Tools

Design Thinking

Executive Presence

Inclusion

Modernizing Operations

People Leadership

Personal Effectiveness

Risk Management

Storytelling

Education

Bachelor's - Commerce

Bachelor's - Economics

Bachelor's - Finance

Master's - Business Administration

Master's - Business Analytics

Job description

Director - Delivery Excellence

Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

• Develop and implement strategies to optimize processes;
• Analyze and evaluate existing procedures for enhancements;
• Lead cross-functional teams to drive process improvement initiatives;
• Identify key performance indicators to measure process efficiency;
• Monitor and report on progress of process optimization projects;
• Collaborate with senior leadership to align process improvement goals with organizational objectives;
• Provide training and support to employees on process optimization best practices;

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics

Certifications

• APMP-Practitioner Certification - Association for Proposal Management Professionals (APMP)Association for Proposal Management Professionals (APMP)
• ITIL Foundation Certificate in IT Service Management - AxelosAxelos
• PRINCE2 Foundation - TrilexTrilex
• PRINCE2 Practitioner - PeopleCraftPeopleCraft
• SAFe Agilist - Scaled Agile, Inc.Scaled Agile, Inc.

Required Skills

• Agile Methodology
• Change Management
• Client Relations
• Collaboration Tools
• Design Thinking
• Executive Presence
• Inclusion
• Modernizing Operations
• People Leadership
• Personal Effectiveness
• Risk Management
• Storytelling

Language

• English

Language Proficiency - Proficient - C2

Additional Job Location -

Job Type - Regular

Master Skill List - Delivery Excellence

Remote Type - Remote

Work Shift - Day Job (United States of America)

The approximate annual base compensation range for this position is: 100,000 to 125,000 USD

Los Angeles California-based candidates are not eligible for this role

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.