Director - Delivery Excellence 3

3409 Genpact LLC; California; Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Professional development

Job summary

Genpact invites you to join our Delivery Excellence team as a Director, guiding enterprise-wide process optimization and AI-driven transformation. You will lead cross-functional teams, set strategy, and define KPIs to measure efficiency, delivering measurable outcomes aligned with executive objectives.

Ideal candidates bring senior PM/consulting experience, strong stakeholder management, and a proven track record in implementing scalable process improvements across complex organizations.

Qualifications

• Bachelor's degree in commerce/economics/finance or MBA with analytics.
• Professional certifications: APMP Practitioner, ITIL Foundation, PRINCE2 Foundation/Practitioner, SAFe Agilist.

Responsibilities

• Develop and implement strategies to optimize processes
• Analyze and evaluate existing procedures for enhancements
• Lead cross‑functional teams to drive process improvement initiatives
• Identify key performance indicators to measure process efficiency
• Monitor and report on progress of process optimization projects
• Collaborate with senior leadership to align process improvement goals with organizational objectives
• Provide training and support to employees on process optimization best practices

Skills

Agile Methodology

Change Management

Client Relations

Collaboration Tools

Design Thinking

Executive Presence

Inclusion

Modernizing Operations

People Leadership

Personal Effectiveness

Risk Management

Storytelling

English Proficiency

Education

Bachelor's degree in Commerce/Economics/Finance

MBA with Analytics

APMP Practitioner Certification

ITIL Foundation Certificate

PRINCE2 Foundation

PRINCE2 Practitioner

SAFe Agilist

Job description

Director - Delivery Excellence

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Develop and implement strategies to optimize processes
• Analyze and evaluate existing procedures for enhancements
• Lead cross‑functional teams to drive process improvement initiatives
• Identify key performance indicators to measure process efficiency
• Monitor and report on progress of process optimization projects
• Collaborate with senior leadership to align process improvement goals with organizational objectives
• Provide training and support to employees on process optimization best practices

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics Certifications APMP-Practitioner Certification - Association for Proposal Management Professionals (APMP)Association for Proposal Management Professionals (APMP), ITIL Foundation Certificate in IT Service Management - AxelosAxelos, PRINCE2 Foundation - TrilexTrilex, PRINCE2 Practitioner - PeopleCraftPeopleCraft, SAFe Agilist - Scaled Agile, Inc.Scaled Agile, Inc.

Required Skills

Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, Storytelling Language English Language Proficiency - Proficient - C2

Additional Job Location

Additional Job Location - Job Type Regular Master Skill List - Delivery Excellence Remote Type - Remote Work Shift - Day Job (United States of America)

Compensation

The approximate annual base compensation range for this position is: 100,000 to 125,000 USD “Los Angeles California-based candidates are not eligible for this role” The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Equal Opportunity Statement

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.