Director of Customer Value & Transformation

Adobe; New York (NY); On-site; USD 218,000 - 364,000; Full time

Job summary

Adobe seeks a Director of Customer Value to lead post-sales engagements with top accounts and align across product, legal, engineering, and services teams. You will drive executive-level discussions to secure measurable value from the Adobe stack and ensure customer success throughout the lifecycle.

You will partner with Sales, Product, and Customer Success to map value drivers, deliver ROI outcomes, and guide change strategies enabling digital transformation at scale.

Qualifications

• Ability to influence key partners and lead complex discussions throughout the customer lifecycle.
• Strong executive presence and presentation skills; comfortable engaging with C-suite leaders.
• Self-starter who thrives in a fast-paced environment and can initiate and lead programs independently.
• Strategic problem solver with a track record of driving business results through customer engagement.
• Collaborative mentality with Sales, Customer Success, and other key partners.
• Extensive experience in digital transformation, value consulting, or complex technology delivery.

Responsibilities

• Establish strong C-level relationships during the sales cycle to understand objectives and metrics.
• Act as the primary post-sales liaison between customer executives and Adobe teams.
• Ensure smooth transition from pre-sales requirements to post-sales execution.
• Develop executive-ready ROI and total cost of ownership presentations to drive value discussions.
• Map processes to identify key use cases and value drivers; align with product teams.
• Support customers through organizational changes and advocate for future opportunities.

Skills

Executive presence

C-suite engagement

Strategic problem solving

Digital transformation

Value consulting

Cross-functional collaboration

Marketing knowledge

Job description

Adobe seeks a Director of Customer Value to lead post-sales engagements with top accounts and align across product, legal, engineering, and services teams. You will drive executive-level discussions to secure measurable value from the Adobe stack and ensure customer success throughout the lifecycle.

You will partner with Sales, Product, and Customer Success to map value drivers, deliver ROI outcomes, and guide change strategies enabling digital transformation at scale.