Director, Customer Value & ROI Delivery

Adobe Inc.; Chicago (IL); On-site; USD 237,000 - 343,000; Full time

Job summary

Adobe seeks a Director of Customer Value to serve as the primary liaison for customer leadership and partner with C-level executives at strategic accounts, guiding post-sales success with the Adobe stack.

You will drive alignment across product teams, coordinate with internal account partners, and ensure customers realize measurable business value through digital transformation and targeted value conversations across the lifecycle.

Qualifications

• Ability to influence key partners and lead complex discussions throughout the customer lifecycle.
• Strong executive presence and presentation skills; comfortable engaging with C-suite leaders.
• Self-starter who thrives in a fast-paced environment and can initiate and lead programs independently.
• Strategic problem solver with a track record of driving business results through customer engagement.
• Collaborative mentality, especially with Sales, Customer Engineering, Customer Success, and other key partners.
• Extensive experience in digital transformation, value consulting, or complex technology delivery programs.
• Passion for technology and digital marketing strategy, with the ability to articulate the path to business value through technology.
• Working knowledge of Marketing, Engineering, and Product functions, particularly in Data Engineering, Personalization, and Customer Insights

Responsibilities

• Establish strong C-level relationships during the sales cycle to understand business objectives and metrics.
• Act as the post-sale liaison between customer executives and Adobe teams (Product, Legal, Engineering, Professional Services, Technical Support, TAM, Customer Success).
• Ensure a seamless transition from pre-sales requirements to post-sales execution.
• Develop and deliver executive-ready ROI and total cost of ownership presentations to drive value discussions.
• Map current and future business processes to identify and prioritize key use cases and value drivers.
• Assist customers in navigating organizational changes and implementing effective change strategies.
• Build customer advocacy for future marketing opportunities such as case studies and events.

Skills

C-level relationships

Executive presence

Change management

Strategic problem solving

Cross-functional collaboration

Digital transformation

Value consulting

Data engineering

Personalization

Customer insights

Job description

Adobe seeks a Director of Customer Value to serve as the primary liaison for customer leadership and partner with C-level executives at strategic accounts, guiding post-sales success with the Adobe stack.

You will drive alignment across product teams, coordinate with internal account partners, and ensure customers realize measurable business value through digital transformation and targeted value conversations across the lifecycle.