Director of Customer Success & Growth Strategy

AutoStore™; Salem (NH); On-site; USD 170,000 - 210,000; Full time

Benefits offered by this job

Medical Plan

Health Savings Account (HSA)

Paid Time Off

401(k) plan with match

Education assistance

Job summary

AutoStore is seeking a Director of Customer Success in the United States. You will lead a regional CS team, build enduring customer relationships, and collaboratively drive strategy to maximize value from AutoStore solutions.

You will balance strategic initiatives with day-to-day operational leadership, focusing on retention, expansion, and customer health. You will partner with Sales, Solutions Engineering, Product, and Support to deliver exceptional customer outcomes and scalable processes,

Qualifications

• Demonstrated leadership of customer success teams.
• Ability to influence across Sales, Solutions Engineering, Product, and Support.
• Strong business acumen with a customer-centric mindset.

Responsibilities

• Act as a key contact and trusted resource for customer operations.
• Lead and develop a team of Customer Success Managers to meet objectives.
• Define regional CS strategy and drive ongoing improvements.
• Monitor metrics, build reports, and forecast customer health and risk.
• Collaborate with partners to identify growth and retention opportunities.
• Ensure successful implementations, onboarding and adoption of solutions.

Skills

Customer Success Leadership

Strategic Planning

Cross-functional Collaboration

People Management

Data Analysis

Communication

Travel

Job description

AutoStore is seeking a Director of Customer Success in the United States. You will lead a regional CS team, build enduring customer relationships, and collaboratively drive strategy to maximize value from AutoStore solutions.

You will balance strategic initiatives with day-to-day operational leadership, focusing on retention, expansion, and customer health. You will partner with Sales, Solutions Engineering, Product, and Support to deliver exceptional customer outcomes and scalable processes,