Head of Customer Success & Growth

AutoStore System Inc.; Salem (NH); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

HSA with company contribution

Paid time off

401(k) with employer match

Educational assistance

Life and Disability Insurance

Job summary

AutoStore is seeking a Director of Customer Success to lead strategic initiatives across regional accounts, align customer outcomes with business goals, and elevate product value. You will coach and develop a team of Customer Success Managers, manage key relationships, oversee health metrics, and collaborate with Sales, Solutions Engineering, and Product Management to drive retention and expansion.

This role requires travel to customer sites, strong leadership, and a customer-centric mindset to

Qualifications

• Proven experience in Customer Success or related role.
• Previous leadership experience managing a team.
• Ability to influence and build trusted relationships with customers and executives.
• Strong leadership, coaching, and team development skills.
• Excellent interpersonal, presentation, verbal, and written communication skills.
• Experience analyzing data, identifying trends, and translating insights into action.

Responsibilities

• Act as a key point of contact for customer operations and align with internal SMEs.
• Coordinate with stakeholders to ensure successful implementations and ongoing health of the system.
• Build and maintain customer relationship strategies to maximize value.
• Identify risks and opportunities and develop plans to improve outcomes.
• Lead strategic reviews with partners and customers to drive ongoing expansion.

Skills

Leadership

Customer Success

Strategic account management

Coaching

Communication

Data analysis

Time management

Cross-functional collaboration

Stakeholder management

Travel readiness

Job description

AutoStore is seeking a Director of Customer Success to lead strategic initiatives across regional accounts, align customer outcomes with business goals, and elevate product value. You will coach and develop a team of Customer Success Managers, manage key relationships, oversee health metrics, and collaborate with Sales, Solutions Engineering, and Product Management to drive retention and expansion.

This role requires travel to customer sites, strong leadership, and a customer-centric mindset to