Director of Customer Success & Account Growth - Remote

Get My Parking; Northern (KY); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible hours

Unlimited PTO

Health benefits

Stock options

Growth incentives

Global travel

Job summary

Get My Parking is seeking a Director of Customer Success & Account Growth to drive expansion across the East in North America. You will lead strategic accounts, collaborate with CXOs, and translate client needs into product enhancements to maximize revenue.

The role emphasizes top-line growth, cross-functional leadership, and hands-on engagement with customers and partners while traveling regionally to meet opportunities and build long-term relationships.

Qualifications

• Problem-Solver: You thrive in solving complex challenges and developing consultative sales approaches.

Responsibilities

• Top-line Revenue Growth: Own and drive revenue growth and account expansion (farming) across all assigned customer accounts.
• Strategic Partnerships: Build and deepen relationships with CXOs and regional teams to understand their needs and operational challenges.
• Client-Focused Engagement: Regularly meet with customers, lead weekly update calls, and tailor your approach to ensure customer satisfaction and retention.
• Custom Growth Strategies: Develop and execute targeted strategies to maximize revenue and expand customer accounts.
• Consultative Leadership: Act as a trusted product consultant, translating customer business needs into product solutions and enhancements for the GMP team.
• Team Leadership: Collaborate with and guide GMP’s KAMs to ensure customer success and alignment.
• Cross-Functional Collaboration: Collaborate with our offshore Pre-Sales team on RFPs, demos, pilots, and projects to ensure flawless execution.
• Upsell Opportunities: Identify and capitalize on upsell opportunities by introducing customers to additional products and services that add value.
• Customer Advocate: Provide data-driven feedback to the product team to shape future platform features and functionality upgrades.
• Travel: Represent GMP at industry events, conferences, and client meetings across the U.S. to strengthen relationships and uncover growth opportunities.

Skills

Account management

Sales

Customer success

Relationship-building

Presentation

Tech-savvy

Growth mindset

Collaboration

Resilience

Communication

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM/Salesforce

PowerPoint

Excel

Word

Google Suite

Adobe Suite

Mac/Windows

Job description

Get My Parking is seeking a Director of Customer Success & Account Growth to drive expansion across the East in North America. You will lead strategic accounts, collaborate with CXOs, and translate client needs into product enhancements to maximize revenue.

The role emphasizes top-line growth, cross-functional leadership, and hands-on engagement with customers and partners while traveling regionally to meet opportunities and build long-term relationships.