Client Success Manager — Multi‑Product SaaS, CX & Growth

JustPark, Inc; Dallas, Northern (TX, KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Unlimited PTO

In-office barista

Catered meals

Weekly office events

Medical coverage

EAP

Mental health support

Parental leave

Fertility support

Pet insurance

401(k)

Travel stipend

Social activities

Job summary

JustPark, Inc. is hiring a Customer Success Manager for JPV, the US Everyday Parking Products team. You will own client success for a portfolio of accounts, guiding onboarding, adoption, renewal, and expansion while collaborating with Engineering, Product, and Commercial teams.

The role emphasizes product fluency across Permits, On Demand, EnforcePlus, Valet, Self-Park, Insights, and CurbTrac, plus proactive CX content creation in a lean function. Based in Dallas, you will travel as needed.

Qualifications

• 2–4 years of experience in a customer success, account management, or client-facing SaaS role.
• Comfortable managing a multi-product account book and learning new systems quickly.
• Strong written and verbal communication skills at the C-suite and operations level.
• Based in Dallas, Philadelphia, or New York City.
• Highly analytical, process-oriented, and data-driven.
• Strong commercial instincts and comfort with multi-stakeholder accounts.
• Strong empathy and passion for customers’ growth.
• Flexibility to schedule calls based on customer availability.
• Ability to travel to customer launches and support visits.

Responsibilities

• Account ownership: Own client success for a book of accounts across the JPV portfolio.
• Lead onboarding, adoption, ongoing success, and renewal support.
• Be accountable for account health, retention, and expansion signals.
• Product knowledge: Build knowledge across JPV's product set and field client questions.
• Documentation and process: Contribute to team docs, runbooks, onboarding materials.
• Cross-functional partnership: Work with Engineering, Product, and Commercial teams on feedback and renewals.
• Client-facing communication: Run regular check-ins and business reviews.
• Initiative: Take ownership of problems and bring solutions.

Skills

Customer Success

Account Management

SaaS

Multi-product accounts

Executive communication

C-suite communication

Analytical thinking

Commercial acumen

Empathy for customers

Willingness to travel

Job description

JustPark, Inc. is hiring a Customer Success Manager for JPV, the US Everyday Parking Products team. You will own client success for a portfolio of accounts, guiding onboarding, adoption, renewal, and expansion while collaborating with Engineering, Product, and Commercial teams.

The role emphasizes product fluency across Permits, On Demand, EnforcePlus, Valet, Self-Park, Insights, and CurbTrac, plus proactive CX content creation in a lean function. Based in Dallas, you will travel as needed.