Director – Customer Success & Account Growth (Remote, US)

Parking; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Work from Home

Career Growth

Impact

Unlimited PTO

Health Benefits

Stock Options

Growth Incentive Plan

Global Travel

Job summary

Get My Parking (GMP) seeks a Director of Customer Success & Account Growth to expand revenue across North America. You will own strategic accounts, lead regional CXO engagements, and drive customer retention with a consultative, product-focused approach.

You will mentor KAMs, collaborate with offshore pre-sales, and travel up to 50% to client sites and events, shaping GMP’s growth trajectory in a fast-paced mobility tech environment.

Qualifications

• High school diploma required.
• Bachelor’s degree preferred or equivalent experience.
• At least ten years of high achievement in account management or sales, ideally in the tech or mobility space.
• High proficiency in online/in-person presentations (e.g., Zoom, Microsoft Teams, Google Meet).
• Using CRM/Salesforce, PowerPoint, Excel, Word, Google Suite, Adobe Suite, Apple/Mac & Windows.

Responsibilities

• Own and drive revenue growth and account expansion across all assigned customer accounts.
• Build and deepen relationships with CXOs and regional teams to understand needs and challenges.
• Regularly meet with customers, lead weekly update calls, and tailor approaches for satisfaction and retention.
• Develop and execute targeted strategies to maximize revenue and expand customer accounts.
• Act as a trusted product consultant translating customer needs into solutions for the GMP team.
• Guide KAMs to ensure customer success and alignment.
• Collaborate with offshore Pre-Sales on RFPs, demos, pilots, and projects.
• Identify and capitalize on upsell opportunities with additional products and services.
• Provide data-driven feedback to shape platform features.

Skills

Problem-Solver

Relationship-Builder

Tech-Savvy

Presentation Skills

Communication Skills

Growth Mindset

Collaborative

Resilient

Customer-Centric

Parking industry exposure

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM/Salesforce

PowerPoint

Excel

Google Suite

Job description

Get My Parking ("GMP" or the “Company") is a global leader in interoperable and innovative parking software, offering white-labeled AI-PARCS, LPR, EV charging and short-term/long-term parking solutions for the parking and mobility industry. We’re more than a software company—we’re building the future of mobility by bridging gaps between cities, businesses, and consumers.

Our mission is to digitize parking on a global level, upgrading legacy hardware, software, and systems into intelligent mobility hubs with minimal upfront costs to operators. GMP’s plug-and-play platforms allow seamless integration with third-party technologies in both gated and gateless environments. Its open-source ecosystem enhances the journeys of property owners, parking operators, and consumers, modernizing and monetizing diverse operations while providing a future-proof technology roadmap and actionable data insights. Operators also benefit from GMP’s digital marketing and branding offerings, boosting customer engagement and revenue generation.

Why Get My Parking?

• Work from Home: Flexibility to work remotely while traveling to meet clients / attend industry events.
• Career Growth: Collaborate directly with the President, Founder, and CEO of the Company, helping to shape the Company’s growth trajectory.
• Impact: Be part of a rapidly growing, innovative technology Company with a mission to revolutionize parking and mobility.

Position Objective:

We’re looking for someone to join our team as the Director of Customer Success & Account Growth to help drive our expansion across the East in North America. If you’re a passionate, results-driven professional with a proven track record of managing strategic accounts and enhancing the customer experience, this role is for you.

What You’ll Do at Get My Parking:

• Top-line Revenue Growth: Own and drive revenue growth and account expansion (farming) across all assigned customer accounts.
• Strategic Partnerships: Build and deepen relationships with CXOs and regional teams to understand their needs and operational challenges.
• Client-Focused Engagement: Regularly meet with customers, lead weekly update calls, and tailor your approach to ensure customer satisfaction and retention.
• Custom Growth Strategies: Develop and execute targeted strategies to maximize revenue and expand customer accounts.
• Consultative Leadership: Act as a trusted product consultant, translating customer business needs into product solutions and enhancements for the GMP team.
• Team Leadership: Collaborate with and guide GMP’s Key Account Managers (KAMs) to ensure customer success and alignment.
• Cross-Functional Collaboration: Collaborate with our offshore Pre-Sales team on RFPs, demos, pilots, and projects to ensure flawless execution.
• Upsell Opportunities: Identify and capitalize on upsell opportunities by introducing customers to additional products and services that add value.
• Customer Advocate: Provide data-driven feedback to the product team to shape future platform features and functionality upgrades.
• Travel: Represent GMP at industry events, conferences, and client meetings across the U.S. to strengthen relationships and uncover growth opportunities.

What You Bring to the Table:

• Problem-Solver: You thrive in solving complex challenges and developing consultative sales approaches.
• Relationship-Builder: You excel in building and maintaining long-term relationships with key decision-makers.
• Tech-Savvy & Curious: You have a natural curiosity for technology and enjoy understanding how things work to help clients solve their business problems
• Presentation & Communication Skills: You’re a compelling communicator, able to engage and inspire clients with ease.
• Growth Mindset: You view every challenge as an opportunity to learn, grow, and improve.
• Collaborative: You can work across time zones and are comfortable with early mornings to collaborate with our global teams.
• Resilient: You’re persistent, adaptable, and energized by working in a fast-paced, dynamic industry.
• Customer-Centric: You put customers at the heart of everything you do, always looking for ways to deliver more value and ensure their success.
• Experience: Parking industry experience is a plus, but not required—you’re driven to learn and succeed no matter the landscape.

Preferred Education and Experience:

• High school diploma required.
• Bachelor’s degree preferred or equivalent experience.
• At least ten years of high achievement in account management or sales, ideally in the tech or mobility space.
• High proficiency in online/in-person presentations (e.g., Zoom, Microsoft Teams, Google Meet).
• Using relevant software/sales tools: CRM/Salesforce, PowerPoint, Excel, Word, Google Suite, Adobe Suite, Apple/Mac & Windows.
• Flexible Work: Whether you need flexible hours or location, we’ve got you covered.
• Unlimited PTO: Take the time you need - when you need it.
• Health Benefits: Medical, Dental, and Vision reimbursement options available.
• Stock Options: Be a part-owner in GMP and share in our success.
• Growth Incentive Plan: Enjoy performance-based incentives that reward your success.
• Global Travel: Opportunity for international travel and global team collaboration.

Ready to Drive the Future?

If you’re excited by growth, driven by innovation, and motivated by making a tangible impact, we’d love to hear from you. Join us in leading the revolution.

Travel:

Up to 50% regional travel, including overnight stays and travel beyond the territory (some international)