Director, Customer Success & Growth (Remote | Global Travel)

Parking; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Work from Home

Career Growth

Impact

Unlimited PTO

Health Benefits

Stock Options

Growth Incentive Plan

Global Travel

Job summary

Get My Parking (GMP) seeks a Director of Customer Success & Account Growth to expand revenue across North America. You will own strategic accounts, lead regional CXO engagements, and drive customer retention with a consultative, product-focused approach.

You will mentor KAMs, collaborate with offshore pre-sales, and travel up to 50% to client sites and events, shaping GMP’s growth trajectory in a fast-paced mobility tech environment.

Qualifications

• High school diploma required.
• Bachelor’s degree preferred or equivalent experience.
• At least ten years of high achievement in account management or sales, ideally in the tech or mobility space.
• High proficiency in online/in-person presentations (e.g., Zoom, Microsoft Teams, Google Meet).
• Using CRM/Salesforce, PowerPoint, Excel, Word, Google Suite, Adobe Suite, Apple/Mac & Windows.

Responsibilities

• Own and drive revenue growth and account expansion across all assigned customer accounts.
• Build and deepen relationships with CXOs and regional teams to understand needs and challenges.
• Regularly meet with customers, lead weekly update calls, and tailor approaches for satisfaction and retention.
• Develop and execute targeted strategies to maximize revenue and expand customer accounts.
• Act as a trusted product consultant translating customer needs into solutions for the GMP team.
• Guide KAMs to ensure customer success and alignment.
• Collaborate with offshore Pre-Sales on RFPs, demos, pilots, and projects.
• Identify and capitalize on upsell opportunities with additional products and services.
• Provide data-driven feedback to shape platform features.

Skills

Problem-Solver

Relationship-Builder

Tech-Savvy

Presentation Skills

Communication Skills

Growth Mindset

Collaborative

Resilient

Customer-Centric

Parking industry exposure

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM/Salesforce

PowerPoint

Excel

Google Suite

Job description

Get My Parking (GMP) seeks a Director of Customer Success & Account Growth to expand revenue across North America. You will own strategic accounts, lead regional CXO engagements, and drive customer retention with a consultative, product-focused approach.

You will mentor KAMs, collaborate with offshore pre-sales, and travel up to 50% to client sites and events, shaping GMP’s growth trajectory in a fast-paced mobility tech environment.