Director of Customer Service - State Farm Agent Team Member

Sfviv; West Palm Beach (FL); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Bonus based on performance

Job summary

An established insurance agency in West Palm Beach is seeking a Director of Customer Service to lead the customer service operations. The role requires a professional with a Florida 4-40 or 2-20 license and 3-5 years of insurance agency service experience. Responsibilities include mentoring staff, managing service workflows, and ensuring a high-quality client experience. Compensation ranges from $52,000 to $60,000 per year with opportunities for advancement and performance bonuses.

Qualifications

• Active Florida 4-40 or 2-20 license is mandatory.
• Minimum of 3–5 years experience in Florida insurance service.
• Professional presence with strong communication skills is essential.

Responsibilities

• Lead and manage daily service operations.
• Mentor and develop service team members.
• Own retention strategy to prevent policy cancellations.

Skills

Strong communication skills

Ability to manage service workload independently

Mentoring and leadership abilities

Education

Active Florida 4-40 or 2-20 license

3-5 years Florida insurance agency service experience

Job description

Director of Customer Service - State Farm Agent Team Member

Full Time in West Palm Beach - FL - 33405

• Opportunity for advancement
• Paid time off
• Bonus based on performance

Vivian M. Suarez State Farm Agency is seeking a senior‑level, licensed insurance service professional to lead and manage all customer service operations within our established West Palm Beach office. This is an in‑office leadership role for someone who can independently handle complex policy servicing while mentoring and elevating the service team. The Director of Customer Service will own retention strategy, oversee service workflows, and ensure a polished, professional client experience across all carriers.

Key Responsibilities

• Lead and manage daily service operations
• Mentor and develop service team members to ensure consistency and professionalism
• Own retention strategy and proactively prevent policy cancellations
• Independently manage complex servicing including endorsements, rewrites, cancellations, reinstatements, billing corrections, and underwriting communication
• Handle Citizens policies including Clearinghouse submissions and underwriting follow‑ups
• Communicate directly with underwriting and carrier partners to resolve escalated issues
• Identify cross‑sell opportunities during service interactions
• Maintain accurate documentation within State Farm systems
• Ensure service workflows operate efficiently and professionally

Qualifications

• Active Florida 4‑40 or 2‑20 license REQUIRED
• Minimum 3–5 years Florida insurance agency service experience
• State Farm agency experience strongly preferred
• Experience servicing Citizens policies preferred
• Bilingual Spanish preferred but not required
• Professional presence with strong communication skills
• Ability to manage service workload independently
• Willingness to obtain 2‑20 and/or 214/215 within 6–12 months if not currently held

Compensation $52,000.00 - $60,000.00 per year

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State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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