Customer Relations Representative - State Farm Agent Team Member

Johnnydelray; Delray Beach (FL); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Delray Beach is seeking a Customer Relations Representative to enhance customer experiences and manage inquiries. The ideal candidate has strong communication and problem-solving skills, and is dedicated to customer satisfaction. Join a supportive team that values community and offers opportunities for internal advancement. Competitive salary, flexible schedule, and bonus based on performance are provided.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Strong communication and problem-solving skills.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Calm under high-stress situations

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Delray Beach, FL

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About our Agency

I started my career as a State Farm agent back in 1985. I hold a Bachelor's degree from Western Michigan University and a Master's degree from the University of Detroit-Mercy. I have been an active member of the Delray Beach Chamber of Commerce for 35 years, and I am honored to be a recipient of the Rotary International Paul Harris Fellow award. Additionally, I am involved in the Raymond F. Kravis Center for the Performing Arts and support the Boy Scouts of America. Living in Delray Beach for over four decades, I have truly become a part of the community. My agency has been recognized with the Crystal of Excellence award for an impressive 25 consecutive years. At the office, we prioritize teamwork and collaboration. My team is not only hardworking and dedicated but also brings a sense of fun and positivity to the workplace. They are enthusiastic go‑getters who enjoy their work and strive to make each day enjoyable for everyone. Together, we aim to provide exceptional service to our clients and make a positive impact in the community we serve.

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with John Peters – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.

Compensation $40,000.00 - $80,000.00 per year

Apply Now

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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