Customer Service Representative - State Farm Agent Team Member

Johnnydelray; Delray Beach (FL); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Delray Beach is seeking a Customer Service Representative to enhance customer experiences within its State Farm Agent team. The role encompasses answering inquiries, aiding in policy changes, and processing claims, all while maintaining high attention to detail and communication skills. Ideal candidates will have previous customer service experience and a customer-focused mindset. This position offers competitive compensation, growth opportunities, and a positive community impact.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Delray Beach - FL

Compensation: $40,000.00 - $80,000.00 per year

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About our Agency

I started my career as a State Farm agent back in 1985. I hold a Bachelor's degree from Western Michigan University and a Master's degree from the University of Detroit-Mercy. I have been an active member of the Delray Beach Chamber of Commerce for 35 years, and I am honored to be a recipient of the Rotary International Paul Harris Fellow award. Additionally, I am involved in the Raymond F. Kravis Center for the Performing Arts and support the Boy Scouts of America. Living in Delray Beach for over four decades, I have truly become a part of the community. My agency has been recognized with the Crystal of Excellence award for an impressive 25 consecutive years. At the office, we prioritize teamwork and collaboration. My team is not only hardworking and dedicated but also brings a sense of fun and positivity to the workplace. They are enthusiastic go-getters who enjoy their work and strive to make each day enjoyable for everyone. Together, we aim to provide exceptional service to our clients and make a positive impact in the community we serve.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with John Peters - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

State Farm agents are independent contractors who hire their own employees. State Farm agents/employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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