Senior Insurance Service Leader - Client Retention & Ops

Vivian Suarez - State Farm Agent; West Palm Beach (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Job summary

Vivian M. Suarez State Farm Agency in West Palm Beach is looking for a Director of Customer Service to oversee and manage all customer service operations. This in-office role requires extensive experience in Florida insurance and the ability to independently handle complex policy servicing.

The ideal candidate will have at least 3–5 years of relevant experience, an active 4-40 or 2-20 license, and a professional presence. Responsibilities include mentoring the service team, managing retention strategies, and ensuring high-quality client interactions.

Qualifications

• Active Florida 4-40 or 2-20 license is required.
• Minimum 3–5 years experience in Florida insurance agency service.
• Strong communication skills and professional presence.

Responsibilities

• Lead and manage daily service operations.
• Mentor service team members for consistency.
• Independently manage complex insurance servicing tasks.

Skills

Customer service leadership

Policy management

Effective communication

Bilingual Spanish

Education

Active Florida 4-40 or 2-20 license

3–5 years insurance agency service experience

Job description

Vivian M. Suarez State Farm Agency in West Palm Beach is looking for a Director of Customer Service to oversee and manage all customer service operations. This in-office role requires extensive experience in Florida insurance and the ability to independently handle complex policy servicing.

The ideal candidate will have at least 3–5 years of relevant experience, an active 4-40 or 2-20 license, and a professional presence. Responsibilities include mentoring the service team, managing retention strategies, and ensuring high-quality client interactions.