Director of Customer Service & Experience Flexible Schedule

Todd Riggs; Toledo (OH); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Flexible schedule

Paid time off

Training & development

Bonus based on performance

Opportunity for advancement

Job summary

Todd Riggs - State Farm Agent in Toledo is hiring a Director of Customer Service to lead customer experience initiatives and oversee service operations. You will coordinate the team, ensure service standards, and act as a trusted point of contact for clients during claims and policy discussions.

This role emphasizes coaching, performance monitoring, and continuous process improvement. A passion for helping the community, strong communication, and leadership skills are essential to build lasting

Qualifications

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.
• Must meet applicable state licensing requirements.

Responsibilities

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Skills

Leadership

Communication

Time management

Team development

Licensing requirements

Job description

Todd Riggs - State Farm Agent in Toledo is hiring a Director of Customer Service to lead customer experience initiatives and oversee service operations. You will coordinate the team, ensure service standards, and act as a trusted point of contact for clients during claims and policy discussions.

This role emphasizes coaching, performance monitoring, and continuous process improvement. A passion for helping the community, strong communication, and leadership skills are essential to build lasting