Customer Service Manager - Lead Team & Licensing Growth

Verstinsurance; Oxford (OH); Híbrido; USD 55.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

401(k) matching

Company parties

Free food & snacks

Opportunity for advancement

Paid time off

Parental leave

Training & development

Competitive salary

Flexible schedule

Descripción de la vacante

State Farm Rick Verst Agency in Oxford, OH is seeking a Customer Service Manager to lead the customer service team and daily operations. The role emphasizes developing policies, handling escalations, and mentoring staff while pursuing required licensing to service clients effectively.

The position offers a competitive salary range and benefits, with opportunities for advancement and a flexible schedule within a full-time, on-site setting in Oxford.

Formación

• 5+ years in customer service
• 2+ years in a managerial role
• Leadership and organizational skills

Responsabilidades

• Oversee the customer service team and daily operations
• Develop and implement customer service policies and procedures
• Handle escalated customer complaints and issues
• Train and mentor customer service representatives
• Manage Team scheduling & payroll submission
• Attain Property, Casualty, Life and Health Licensing

Conocimientos

Customer service

Management

Leadership

Descripción del empleo

Full Time in Oxford - OH

• 401(k)
• 401(k) matching
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Parental leave

ROLE DESCRIPTION

As a Customer Service/Office Manager with Rick Verst, State Farm Insurance and Financial Services, you will generate the kind of Remarkable customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.
• Attain Property, Casualty, Life and Health Licensing

QUALIFICATIONS

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Compensation $55,000.00 - $80,000.00 per year

Customer Service Manager - State Farm Agent Team Member

Full Time in Oxford - OH

Responsive recruiter Benefits

• 401(k)
• 401(k) matching
• Company parties
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Competitive salary
• Flexible schedule

ROLE DESCRIPTION As a Customer Service/Office Manager with Rick Verst, State Farm Insurance and Financial Services, you will generate the kind of Remarkable customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.
• Manage Team scheduling & payroll submission
• Attain Property, Casualty, Life and Health Licensing

QUALIFICATIONS

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Compensation $55,000.00 - $80,000.00 per year



Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employmentdecisions regarding their employees.

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