Customer Service Director: Lead CX & Team Growth

Sallie McGinnis - State Farm Agent; LaFayette (GA); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Paid time off

Training & development

Bonus based on performance

Competitive salary

Résumé du poste

Sallie McGinnis - State Farm Agent in LaFayette, GA is seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role emphasizes team coordination, quality assurance, and process improvement.

Responsibilities include supervising daily operations, training staff, monitoring metrics, and ensuring excellent service delivery to clients and policyholders. Licensing requirements may apply per state guidelines.

Qualifications

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.

Responsabilités

• Lead and oversee daily customer service operations.
• Train and support team members to meet service standards.
• Monitor performance metrics and identify improvement opportunities.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Connaissances

Leadership

Communication

Team motivation

Time management

Description du poste

Sallie McGinnis - State Farm Agent in LaFayette, GA is seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role emphasizes team coordination, quality assurance, and process improvement.

Responsibilities include supervising daily operations, training staff, monitoring metrics, and ensuring excellent service delivery to clients and policyholders. Licensing requirements may apply per state guidelines.