Director of Customer Service - State Farm Agent Team Member

Todd Riggs; Toledo (OH); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Flexible schedule

Paid time off

Training & development

Bonus based on performance

Opportunity for advancement

Job summary

Todd Riggs - State Farm Agent in Toledo is hiring a Director of Customer Service to lead customer experience initiatives and oversee service operations. You will coordinate the team, ensure service standards, and act as a trusted point of contact for clients during claims and policy discussions.

This role emphasizes coaching, performance monitoring, and continuous process improvement. A passion for helping the community, strong communication, and leadership skills are essential to build lasting

Qualifications

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.
• Must meet applicable state licensing requirements.

Responsibilities

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Skills

Leadership

Communication

Time management

Team development

Licensing requirements

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Flexible schedule
• Paid time off
• Training & development
• Bonus based on performance
• Opportunity for advancement

You May Be a Great Fit as a Director of Customer Service at Todd Riggs - State Farm Agent if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address:

7109 W. Central Avenue Toledo, OH 43617

At Todd Riggs - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement.

Responsibilities

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Qualifications

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.
• Must meet applicable state licensing requirements.