Director of Customer Service - State Farm Agent Team Member

State Farm Agent; Rockford (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Training & development

401(k) matching

Bonus based on performance

Free food & snacks

Job summary

Julie Weaver - State Farm Agent in Rockford, IL is seeking a Director of Customer Service to drive the customer experience and oversee service operations. You will lead daily client interactions, develop the team, and ensure service standards are met while coordinating with policy inquiries and billing.

This role values leadership, clear communication, and the ability to support the community with empathy during challenging situations.

Qualifications

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.
• Must meet applicable state licensing requirements.

Responsibilities

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Skills

Leadership experience

Strong communication

Time management

Motivate and develop team

Licensing knowledge

Job description

Responsive recruiter

Benefits

• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Free food & snacks

You May Be a Great Fit as a Director of Customer Service at Julie Weaver - State Farm Agent

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Rockford, IL 61114

At Julie Weaver - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement.

Responsibilities

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Qualifications

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.
• Must meet applicable state licensing requirements.

Compensation: $35,000.00 - $50,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.