Director of Continuous Improvement & Operational Resilience

Walmart; Bentonville (AR); Sur place; USD 110 000 - 220 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) and stock purchase program

Company-paid life insurance

Paid time off (PTO), including sick, p

Parental leave

Résumé du poste

Walmart is seeking a Director of Continuous Improvement onsite in Bentonville, AR, to lead monitoring, assurance, and risk management across Last Mile Delivery's Trust and Safety pillar. The role drives root cause analysis, remediation ownership, and data-driven risk insights to enable scalable, sustainable improvements.

The leader will transform QA into a closed-loop assurance model, enhancing resilience through process redesign, automation, and AI.

Qualifications

• Bachelor’s degree in Business, Communications, Education, Engineering, or related field with 5+ years in training, quality, product development, or related area, OR 7 years in training, quality, product development, or related area.
• Experience leading transformation initiatives involving technology, automation, analytics, or AI-enabled operations.
• Strong collaboration skills to engage stakeholders and lead cross-functional initiatives.
• Experience managing budgets and resource planning within quality control functions.

Responsabilités

• Lead Monitoring & Assurance by building a risk-based approach that identifies recurring defects, systemic weaknesses, and emerging operational issues.
• Drive root cause and remediation management, ensuring issues have accountable owners, action plans, timelines, escalation, and effectiveness validation.
• Build Risk Intelligence using data, incidents, and risk signals to identify trends, emerging risks, and proactive recommendations.
• Assess risks and control effectiveness, identifying gaps and driving sustainable remediation.
• Transform operations through process redesign, standardization, automation, and AI.
• Strengthen operational resilience by addressing critical dependencies, vulnerabilities, and failure points.
• Deliver actionable reporting and insights on operational health, risks, controls, and remediation.
• Partner cross-functionally to prioritize systemic improvements and drive sustainable solutions.

Connaissances

Leadership

Root cause analysis

Control effectiveness

Process transformation

Operational resiliency

Monitoring programs

Data-driven insights

Automation/AI

Budget management

Cross-functional collaboration

Formation

Bachelor’s degree or higher

Description du poste

Walmart is seeking a Director of Continuous Improvement onsite in Bentonville, AR, to lead monitoring, assurance, and risk management across Last Mile Delivery's Trust and Safety pillar. The role drives root cause analysis, remediation ownership, and data-driven risk insights to enable scalable, sustainable improvements.

The leader will transform QA into a closed-loop assurance model, enhancing resilience through process redesign, automation, and AI.