Senior Quality Assurance Manager, Data-Driven Leader

Walmart; Bentonville (AR); On-site; USD 80,000 - 155,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase program

Paid time off

Job summary

The Quality Assurance team at Walmart Brands in Bentonville, AR, leads product quality initiatives to ensure reliable performance and customer satisfaction across categories. They collaborate with Product Development, Merchandising, Sourcing, Packaging, suppliers, and testing laboratories to embed quality standards throughout the product lifecycle.

They analyze data, customer feedback, and quality metrics to drive continuous improvement and corrective actions, while promoting clear

Qualifications

• Bachelor’s degree in Business, Communications, Education, Engineering, or related field and 2 years’ experience in training, quality, product development or related area OR 4 years’ experience in training, quality, product development or related area.

Responsibilities

• Manage quality assurance processes by audits, analyzing key quality drivers, and delivering actionable feedback to improve customer service levels.
• Develop, implement, and evaluate quality assurance programs incorporating industry best practices to enhance operational effectiveness.
• Collaborate with stakeholders to identify training needs, recommend process improvements, and ensure corrective actions are executed.
• Oversee quality assurance plans, document processes, and communicate findings and recommendations to leadership.
• Lead, mentor, and develop associates to build accountability, promote continuous learning, and support business objectives.
• Ensure compliance with company policies, ethical standards, and support Walmart values.

Skills

Quality management

Leadership

Data analysis

CAPA

KPIs

Communication

Ethics

Education

Bachelor's degree

Job description

The Quality Assurance team at Walmart Brands in Bentonville, AR, leads product quality initiatives to ensure reliable performance and customer satisfaction across categories. They collaborate with Product Development, Merchandising, Sourcing, Packaging, suppliers, and testing laboratories to embed quality standards throughout the product lifecycle.

They analyze data, customer feedback, and quality metrics to drive continuous improvement and corrective actions, while promoting clear