Director of Conference Services & Guest Experience

Compass Group, North America; Boston (MA); On-site; USD 105,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD&D

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Rapport, a division of FLIK Hospitality Group and member of Compass Group USA, seeks a Director of Conference Services to lead guest services for a Conference Center. You will manage coordinators and receptionists, ensuring top-tier service and coordinating with senior leadership on strategy and operations.

You’ll guide forecasting, budgeting, and staffing while maintaining compliance with company policies, delivering exceptional guest experiences, and driving revenue growth through strategic

Qualifications

• Bachelor’s degree and a minimum of five years hotel experience.
• Previous experience as hotel Director of Conference Services preferred.
• Superior quantitative, oral and written communications and problem-solving/strategizing skills.
• Excellent overall computer skills with advanced knowledge of Excel and PowerPoint.
• Proactive mindset to anticipate and support changes in our business.
• Conformity to the highest standards of personal integrity and ethical behavior.
• Exceptional customer service abilities.

Responsibilities

• Plans, evaluates, organizes, and directs the activities of the Conference Planning Managers, Audio Visual Manager and Administrative Assistant, and oversees the activities of Conference Services Operation through the individuals mentioned above.
• Ensures that department personnel follow all procedures, policies, and guidelines as established by Company Conference Center management.
• Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the department.
• Establishes and maintains rapport with outside purveyors who provide services for the Hotel and its guests through the Conference Services Department.
• Forecasts department revenues (package revenue, audio visual, room rental, business center and Conference Management), payroll and meeting covers on an annual/quarterly/monthly basis.

Skills

Customer service

Leadership

Communication skills

Problem-solving

Education

Bachelor’s degree

Tools

Excel

PowerPoint

Job description

Rapport, a division of FLIK Hospitality Group and member of Compass Group USA, seeks a Director of Conference Services to lead guest services for a Conference Center. You will manage coordinators and receptionists, ensuring top-tier service and coordinating with senior leadership on strategy and operations.

You’ll guide forecasting, budgeting, and staffing while maintaining compliance with company policies, delivering exceptional guest experiences, and driving revenue growth through strategic