Director of Community Support & Survivor Services

YWCA Union County; Elizabeth (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

The YWCA Union County seeks a Director of Community Support Services to lead the Non-Residential Program, guiding families to vital services, conducting health-related outreach, and shaping community strategies with staff and partners. The role emphasizes survivor-centered, trauma-informed care and strong collaboration with local schools and community organizations.

Responsibilities include supervising the Confidential Sexual Violence Advocacy Program, crisis response, training CSVA volunteers,

Responsibilities

• Provide oversight of the agency's Confidential Sexual Violence Advocacy Program and supervise the CSVA Coordinator.
• Participate directly in sexual assault activations and provide survivor centered crisis response and support as required.
• Support the CSVA Coordinator in training CSVA volunteers.
• Respond to CSVA activations and provide crisis intervention, safety planning, advocacy, and referrals.
• Ensure appropriate coordination and communication with hospitals, law enforcement, the Prosecutor's Office, and other community partners involved in sexual assault response.
• Participate in hotline coverage and other crisis response responsibilities as required.
• Oversee community education and outreach activities related to domestic violence, sexual assault, teen dating violence, healthy relationships, and available YWCA services.
• Develop and maintain partnerships with schools, community-based organizations, social service providers, government agencies, healthcare providers, and other community partners.
• Conduct trainings and presentations on domestic violence and sexual assault for professionals, community organizations, schools, volunteers, and other groups.
• Identify opportunities to expand community-based programming and increase awareness of domestic violence and sexual assault services.
• Provide direct counseling, crisis intervention, group facilitation, intakes, walk-in services, and other client services when needed.
• Ensure services are trauma informed, culturally responsive, survivor centered and aligned with agency policies and professional standards.
• Provide supervision, guidance, support, and performance management to Community Support Services staff and interns.
• Ensure adequate staffing, scheduling, and coverage across services.
• Conduct timely staff performance evaluations and support ongoing professional development.
• Responsible for the collection, review, and analysis of program data and preparation of required monthly, quarterly, and annual reports.
• Submit required program reports to the Assistant Executive Director and ensure timely completion of funder reports and deliverables.
• Maintain knowledge of funding sources, program budgets, grant requirements, and contractual expectations and ensure appropriate implementation and compliance.
• Recommend and participate in the development and expansion of programs based on survivor and community needs.
• Monitor the quality and effectiveness of services and implement improvements when necessary.
• Attend and participate in required agency meetings, including staff meetings, Director/Coordinator meetings, program meetings, and other relevant meetings or committees.
• Collaborate with other YWCA departments to ensure coordinated and comprehensive services for survivors of domestic violence and sexual assault.
• Perform other duties and responsibilities as needed and directed by the Executive Director or Assistant Executive Director.

Job description

The YWCA Union County seeks a Director of Community Support Services to lead the Non-Residential Program, guiding families to vital services, conducting health-related outreach, and shaping community strategies with staff and partners. The role emphasizes survivor-centered, trauma-informed care and strong collaboration with local schools and community organizations.

Responsibilities include supervising the Confidential Sexual Violence Advocacy Program, crisis response, training CSVA volunteers,