Trauma-Informed CSE Director: Survivor Services Leader

Ywca-Northeast-Kansas; Topeka (KS); On-site; USD 55,000 - 65,000; Full time

Job summary

YWCA Northeast Kansas is seeking a Center for Safety and Empowerment (CSE) Director to provide leadership for DV/SV/HT/ST services across multiple counties. The role oversees shelter, crisis response, advocacy, and survivor services with a focus on trauma-informed, survivor-centered care.

The Director reports to the Director of Programs and supervises program managers, ensuring staff support, program quality, and alignment with funder requirements.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Public Administration or a related field.
• Experience in DV/SV/HT/ST programming strongly preferred.
• Minimum of 3-5 years of experience in DV/SV/HT/ST or human services programming.
• Experience with crisis response, shelter operations, advocacy services, or similar direct service environments.
• Excellent knowledge and experience of computer applications such as word processing, Excel, electronic data tracking, internet, websites, and more.
• Commitment to the YWCA mission and values, including a strong focus on racial equity and social justice.

Responsibilities

• Oversees day-to-day operations of all CSE services, ensuring accessible, responsive, and survivor-centered support across all entry points, including crisis response, shelter, advocacy, and drop-in services.
• Ensures services are delivered consistently using trauma-informed, survivor-centered, and culturally responsive practices.
• Implements and maintains program policies, procedures, and service standards to support effective and consistent service delivery.
• Monitors service delivery to ensure programs are meeting client needs and operating as designed.
• Ensures services are accessible, coordinated, and responsive to individuals across multiple counties and service locations.
• Ensures coordination across all CSE services to support a seamless client experience.
• Implements and maintains alignment of services within the Main Office, strengthening coordination across co-located programs.
• Supports cross-program integration efforts led by the Director of Programs.
• Identifies operational barriers to service access and coordination and implements program-level solutions to improve service flow and client experience.
• Builds, maintains, and strengthens relationships with community partners to support coordinated, survivor-centered service delivery.
• Actively represents and advances CSE within coordinated community response efforts, including task forces, councils, and multidisciplinary teams.
• Ensures CSE maintains a consistent and reliable presence within community partnerships addressing domestic violence, sexual violence, human trafficking, and stalking.
• Collaborates with community partners to address service gaps, improve access, and strengthen the overall community response to violence.
• Directly supervises program managers and/or supervisors across CSE service areas.
• Provides coaching, guidance, and performance management to program leadership staff.
• Ensures staff are supported in delivering high-quality, trauma-informed services across all program areas.
• Supports staff development and promotes a culture of accountability, teamwork, and open communication.
• Addresses performance concerns and supports problem-solving within program teams.

Skills

Trauma-informed approach

Survivor-centered service models

Crisis response operations

Team leadership

Education

Bachelor’s degree in Social Work, Human Services, Public Administration or a related field

Tools

Excel

Word processing

Data tracking

Internet/ Websites

Job description

YWCA Northeast Kansas is seeking a Center for Safety and Empowerment (CSE) Director to provide leadership for DV/SV/HT/ST services across multiple counties. The role oversees shelter, crisis response, advocacy, and survivor services with a focus on trauma-informed, survivor-centered care.

The Director reports to the Director of Programs and supervises program managers, ensuring staff support, program quality, and alignment with funder requirements.