North Shore Rape Crisis Center Program Director (Lynn Site)

YWCA NORTHEASTERN MASSACHUSETTS INC; Lawrence (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

The YWCA Northeastern Massachusetts seeks a Program Director to supervise Lynn site staff and volunteer advocates across 29 cities and towns. You will lead outreach to schools, medical and legal communities and coordinate professional and educational trainings with staff to meet community needs.

The role includes volunteer recruitment and retention, intake and safety planning, direct service duties as needed, and participation in hotline and medical advocacy rotations.

Qualifications

• M.A. or M.S. Degree in related field or an equivalent combination of experience and education; Four years supervisory experience.
• Four years of experience providing services to survivors including two years in a DV/SA Association
• Completion of the Association's 40 hour DV/SA counselor training, or equivalent, and a strong desire to work with survivors – survivors are encouraged to apply
• Commitment to respecting individual differences and serving diverse populations
• Exceptional organizational and communication skills and an ability to inspire a team
• Experience designing and implementing effective systems and procedures
• Experience and knowledge in local community service agencies
• Experience using standard computer software to improve operational efficiency
• Comfort in learning new computer software
• Access to reliable transportation
• Valid driver's license
• Bilingual preferred (English/Spanish)

Responsibilities

• Supervise Lynn site staff and volunteer advocates across multiple cities and towns.
• Oversee outreach and engagement with schools, medical communities, legal communities, etc.
• Create, oversee, and market professional and educational trainings with staff.
• Manage volunteer recruitment, retention, and recognition.
• Provide direct service on an as-needed basis including counseling, safety planning, and case management.
• Participate in hotline and medical advocacy rotation.

Skills

Supervisory leadership

Outreach coordination

Volunteer management

Communication skills

Training design

Crisis intervention

Education

M.A./M.S. in related field

Job description

Description

ABOUT THE YWCA

The YWCA Northeastern Massachusetts is a social change organization which exists today for the same reasons it was founded back in 1892: to assure that women have the tools, skills and opportunities needed to become and remain personally and economically self-sufficient. Behind every one of our milestones is a story, a journey and an unwavering commitment to improving the lives of women and their families. The breadth of our offerings is great, with every program and service molded to our mission of helping to foster peace, justice, freedom and dignity for all. Each year we serve over 15,000 people from our Lawrence, Haverhill, Lynn and Salem, NH locations, where people know they can turn for caring, compassionate and highly skilled support.

POSITION SUMMARY

The YWCA NSRCC Program Director provides supervision to the Lynn site staff and volunteer advocates within the service area of 29 cities and towns. This position oversees outreach and engagement with schools, medical communities, legal communities, etc within the service area. The program director is responsible for creating, overseeing, and marketing professional and educational trainings alongside staff in meeting the needs of the community. The program director is responsible for volunteer management efforts including volunteer recruitment, volunteer retention and recognition; the planning, facilitation, and maintenance of initial and ongoing training.

The program director is also responsible for providing direct service on an as-needed basis including individual counseling, group counseling, medical accompaniment, police/legal accompaniment, and participating on the hotline and medical advocacy rotation. This includes conducting intakes, safety assessments, safety planning, and providing case management.

Requirements

Must Have

• M.A. or M.S. Degree in related field or an equivalent combination of experience and education; Four years supervisory experience.
• Four years of experience providing services to survivors including two years in a DV/SA Association
• Completion of the Association's 40 hour DV/SA counselor training, or equivalent, and a strong desire to work with survivors – survivors are encouraged to apply
• Commitment to respecting individual differences and serving diverse populations
• Exceptional organizational and communication skills and an ability to inspire a team
• Experience designing and implementing effective systems and procedures
• Experience and knowledge in local community service agencies
• Experience using standard computer software to improve operational efficiency
• Comfort in learning new computer software
• Access to reliable transportation
• Valid driver's license
• Bilingual preferred (English/Spanish)