Director of Clinical Training & Workforce Growth

Florida-Orthopaedic-Institute; Florida; On-site; USD 140,000 - 180,000; Full time

Job summary

Florida-Orthopaedic-Institute seeks a Director of Clinical Training and Workforce Development to lead clinic training, onboarding, workforce development, scheduling, and staffing across all locations.

The role requires developing standardized training programs, ensuring coverage, and collaborating with Clinical Operations and HR to meet organizational goals. Lead a team of supervisors and coaches to drive employee readiness and service excellence.

Qualifications

• Minimum 5 years of experience in a related medical/healthcare field.
• Leadership experience in training, clinical operations, workforce development, or staffing.

Responsibilities

• Front Desk Training: 1 Supervisor + 2 Trainers — oversees front desk training, onboarding, competency, and development.
• Clinical Training: 1 Supervisor + 1 Trainer — oversees Medical Assistant and clinical staff training, onboarding, competency, and development.
• Clinical Schedules & Coverage: 1 Supervisor + 1 Clinic Coordinator — oversees staffing schedules, clinic coverage, float pools, call-outs, PTO, vacancies, and other staffing needs.
• Develop and maintain standardized training programs, ensuring workforce coverage, supporting retention and development, and partnering with Clinical Operations and HR to meet goals.
• Lead and develop the three Supervisors and their teams.
• Oversee standardized training, onboarding, competency, and professional development programs.
• Ensure appropriate clinical staffing, scheduling, and coverage across locations.
• Identify workforce and training gaps and implement solutions.
• Establish performance expectations and monitor KPIs related to training, staffing, retention, competency, and customer service.
• Partner with Clinical Operations and Human Resources on recruitment, onboarding, retention, workforce planning, and employee development.
• Promote consistent patient/customer service standards and operational excellence.
• Provide leadership reporting and recommendations regarding workforce and training performance.

Skills

Communication

Organization

Coaching

Collaboration

Job description

Florida-Orthopaedic-Institute seeks a Director of Clinical Training and Workforce Development to lead clinic training, onboarding, workforce development, scheduling, and staffing across all locations.

The role requires developing standardized training programs, ensuring coverage, and collaborating with Clinical Operations and HR to meet organizational goals. Lead a team of supervisors and coaches to drive employee readiness and service excellence.