Director of Client Success

Addison Group; Santa Ana (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

Monetary bonuses

Job summary

A consulting firm in Santa Ana, CA is seeking a Director of Client Success to oversee high-value client accounts. The ideal candidate will have 10+ years of experience in consulting or account management, with strong leadership skills and a focus on client engagement. This position offers a base salary between $140,000 and $190,000 annually, along with comprehensive benefits including medical and 401(k).

Qualifications

• 10+ years of progressive experience in consulting, account management, or strategic operations, preferably in a client-facing environment.
• Minimum of 3 years of leadership experience managing teams.
• Demonstrated proficiency in financial and data analysis.

Responsibilities

• Oversee and optimize a portfolio of high-value client accounts.
• Serve as a trusted advisor to C-level client stakeholders.
• Analyze complex data sets to identify trends and strategic opportunities.

Skills

Financial and data analysis

Exceptional written and verbal communication

Leadership and team management

Client engagement

Proficiency in Excel and business intelligence tools

Education

Bachelor's degree in Business, Finance, or related field

Job description

This range is provided by Addison Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Overview

Base pay range: $140,000.00/yr - $190,000.00/yr

Job Title: Director of Client Success

Location: Santa Ana, CA

Benefits: This position is eligible for medical, dental, vision, 401(k), parental leave.

Qualifications

• Bachelor's degree in Business, Finance, or a related field.
• 10+ years of progressive experience in consulting, account management, or strategic operations, preferably in a client-facing environment.
• Minimum of 3 years of leadership experience managing teams and driving results through others.
• Exceptional written and verbal communication skills with the ability to engage effectively at the executive level.
• Demonstrated proficiency in financial and data analysis, particularly in Excel and relevant business intelligence tools.

Key Responsibilities

• Collaborate closely with senior leadership to oversee and optimize a portfolio of high-value client accounts, ensuring deliverables consistently align with or exceed strategic objectives.
• Serve as a trusted advisor to C-level client stakeholders, maintaining discretion while driving alignment with contractual service levels and engagement goals.
• Leverage advanced data analysis and industry insight to uncover cost-saving opportunities, streamline operations, and expand service impact into new spend categories.
• Analyze complex data sets to identify trends, correlations, and strategic opportunities; provide consultative recommendations rooted in best-in-class spend practices.
• Proactively anticipate and resolve client challenges with discretion, ensuring smooth issue management throughout the client lifecycle.
• Liaise cross-functionally with internal teams to maintain ongoing financial impact reporting, implementation tracking, and vendor negotiation oversight.

Why Addison Group?

• Pay: We negotiate high salaries using US Bureau of Labor Statistics
• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
• Permanent Employment: Many of Addison’s Administrative job openings lead to potential permanent employment
• Connections: You connect directly with hiring managers from renowned organizations
• Options: You are presented multiple employment options near your home
• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation

Equal Opportunity Employer

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities upon request.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Industries

Industries

• Business Consulting and Services