Associate Director, Client Success

Profit Recovery Partners; Santa Ana (CA); On-site; USD 103,300 - 175,000; Full time

Benefits offered by this job

Full medical, dental, and vision coverage

401(k) plan with company match

Generous paid holidays and leave

Job summary

A management consulting firm based in Santa Ana seeks a Sr Manager, Talent Acquisition. The role involves managing client accounts, optimizing savings, and leading a team to drive performance. Applicants should have a Bachelor's degree and at least 8 years of experience in consulting, with strong skills in client engagement and project management. The position offers a competitive salary range of $103,300 – $175,000, with comprehensive benefits including medical coverage and a 401(k) plan.

Qualifications

• 8+ years of relevant experience in consulting or a related field.
• 4+ years of management/supervisory experience.
• Proven ability to handle objections with clients.

Responsibilities

• Own assigned accounts and expand scope into new expense areas.
• Maximize client savings and retain targeted accounts.
• Identify trends in data to develop recommendations for clients.

Skills

Consulting experience

C-level client engagement

Quantitative analysis

Project management

Verbal and written communication

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Sr Manager, Talent Acquisition at Profit Recovery Partners

At Profit Recovery Partners (PRP), we believe that collaboration and innovation thrive when we're together. This position is fully onsite at our Santa Ana office, allowing for real-time teamwork, immediate problem-solving, and a strong sense of community among our team members.

Who You Are

An Associate Director, Client Success is responsible for aspects of client account management; including maximizing client savings by upselling additional services into scope, identifying new and creative ways for PRP clients to save additional dollars, and client retention. You will manage a team of 1-2 direct reports in driving engagements and performance. Alongside the Director, you will manage the execution of savings confirmations and enhancements for all expense areas in your team’s book of business. The ideal candidate will utilize exceptional relationship building skills and business savvy and collaborate across departments, with clients’ C-level leadership, and key stakeholders which is accomplished through the effective management of implemented client savings programs.

What You Will Do

• Alongside Director, own assigned accounts; responsible for expanding scope into new expense areas.
• Maximize client savings achieved and value to retain targeted accounts after initial engagement.
• Building trusting relationships to present opportunities for new projects and renewal contracts to existing clients with a high level of urgency via: Building meaningful relationships with C Suite executives; identify and continually deliver new value to existing clients.
• Maintain C-level engagement by meeting regularly, in person or virtually, to confirm savings.
• Exceed client expectations by understanding their needs and fulfill contractual obligations.
• Responsible for meeting team revenue targets within projected timeframes including internal stakeholder management.
• Identify, analyze, and interpret trends or patterns in complex data sets, identifying patterns and relationships across multiple industries to develop meaningful recommendations for clients.
• Establish, maintain, and track performance through dashboards that reflect contributions from operating groups.
• Problem solving and resolution of issues within client projects. Identify, track, manage, and resolve client and project roadblocks and issues.
• Work cross-functionally with Practice Groups to ensure ongoing savings analysis calculations amid vendor negotiations are handled.
• Manage and develop team of 1-2 direct reports.
• Responsible for meeting or exceeding department and personal performance to key performance indicator goals.
• Other duties as assigned.

What You Need

• Bachelor’s degree required.
• 8+ years of relevant experience in consulting or a related field.
• 4+ years of management/supervisory experience.
• Excellent verbal and written communication skills.
• Experienced in Microsoft office suite.
• Sales ability with a track record of working with C-level clients.
• Attention to detail with strong quantitative and analytical skills.
• Ability to lead others to complete complex projects on time.
• Very high degree of urgency.
• Proven ability to handle objections to finalize audit categories with client.

Who We Are

Profit Recovery Partners is a management consulting firm specializing in enterprise cost optimization and spend reduction. We partner with FORTUNE 1000 corporations, leading law firms, private equity firms, and private enterprises across North America to design, implement, and sustain transformative cost-reduction strategies. Leveraging deep category expertise, proprietary analytics, and supplier-negotiation intelligence, PRP delivers measurable financial impact and operational efficiency. Our client engagements have generated more than $10.6 billion in verified savings, reinforcing PRP’s reputation as a trusted advisor to executives seeking lasting performance improvement and sustainable cost reduction results.

Why Join Us

• Full medical, dental, and vision coverage.
• Optional pet insurance.
• Access to a gym membership discount (offered through our healthcare provider and available for select fitness centers).
• $200/month waived medical benefit for employees who opt out of our health plans.
• Cell phone stipend for applicable roles.
• 401(k) plan with company match.
• Generous paid holidays, vacation, sick leave, bereavement, and jury duty leave.
• Over 28 years of consistent growth and success.
• Annual summer retreat, holiday parties, happy hours, and themed celebrations throughout the year.
• A collaborative, high-performing team with frequent recognition and opportunities for internal promotion.
• Fast-paced, team-driven, and fueled by a shared commitment to excellence.
• Commute friendly.
• Employee-led committees that support causes and initiatives that matter to us all: Corporate Social Responsibility, Youth Rising Group, Women’s Empowerment Group, Wellness Committee.

Pay Range

The salary range for this position is $103,300 – $175,000. Actual compensation within the range will be dependent upon the individual's skills, experience, education, qualifications, and applicable employment laws.

Equal Opportunity Employer