Director of Client Services - Survivor-Centered Care

Breast and GYN Health Project; Eureka (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

Breast and GYN Health Project in Eureka, CA seeks a Director of Client Services to oversee client-facing programs, supervise staff and volunteers, and lead evaluation of education initiatives and patient navigation. The role focuses on trauma-informed, survivor-centered care and strong community collaboration.

The successful candidate will manage intake, ensure service quality, and guide data-driven improvements while partnering with leadership on strategic planning and resource development.

Qualifications

• Client Services and Customer Service skills, with a strong commitment to compassionate, trauma-informed, and culturally sensitive support.
• Customer Satisfaction and Analytical Skills to assess client needs, evaluate program effectiveness, and implement data-informed improvements.
• Team Management experience, including supervising staff and volunteers, fostering collaboration, and supporting professional development.
• Strong interpersonal, communication, and conflict-resolution skills, with the ability to build trust and rapport with clients, families, and community partners.
• Experience in oncology, social work, counseling, public health, or a related human services field preferred; non-profit experience is an asset.
• Bachelor’s degree in social work, psychology, public health, human services, or a related field, or equivalent combination of education and relevant experience.
• Proficiency with basic office software, client databases, and documentation practices, with attention to confidentiality and ethical standards.
• Ability to work on-site in Eureka, CA, manage multiple priorities, and contribute to a supportive, survivor-centered organizational culture.

Responsibilities

• Oversee client intake processes and frontline service delivery.
• Monitor service quality, outcomes, and data accuracy.
• Maintain accurate records and ensure confidentiality.
• Use data to drive program improvements.
• Collaborate with community partners and contribute to outreach.
• Support leadership with strategic planning and resource development.

Skills

Client Services

Customer Service

Analytical Skills

Team Management

Interpersonal/Communication

Conflict Resolution

Confidentiality/Ethics

Education

Bachelor’s degree in social work/psychology/public health/human services

Job description

Breast and GYN Health Project in Eureka, CA seeks a Director of Client Services to oversee client-facing programs, supervise staff and volunteers, and lead evaluation of education initiatives and patient navigation. The role focuses on trauma-informed, survivor-centered care and strong community collaboration.

The successful candidate will manage intake, ensure service quality, and guide data-driven improvements while partnering with leadership on strategic planning and resource development.