Associate Director/Director of Client Services

Empower Tehama; Red Bluff (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Vacation & sick time 6.6 weeks

Medical, dental, vision insurance

100% 3% retirement match

Job summary

Empower Tehama seeks an Associate Director/Director of Client Services to lead operations, staff development, and program oversight across crisis, housing, and advocacy services. You will work with supervisors to ensure high-quality client care and community-aligned outcomes.

You will support grant development, evaluation, and data-driven decision making while guiding staff through training and conflict resolution.

Qualifications

• Bachelor’s degree in social services, psychology, human services, public administration, nonprofit management, criminal justice, or related field.
• Minimum 5 years' experience in nonprofit, social services, victim services, behavioral health, child welfare, or related field.
• Minimum 2–3 years of supervisory or management experience.
• Experience with survivors of domestic violence, sexual assault, human trafficking, child abuse, or interpersonal violence.
• Experience collaborating with multidisciplinary partners (law enforcement, child welfare, courts, healthcare, schools, community orgs).

Responsibilities

• Lead organizational operations and oversee program administration.
• Coach and support supervisors and staff; foster staff development and performance.
• Support grant development, compliance, and program evaluation; drive data-informed decisions.
• Translate organizational goals into effective programs, policies, and practices.
• Collaborate with partners to ensure services meet organizational values and community needs.

Skills

Staff supervision

Program operations

Grant development

Data-informed decision-making

Community partnerships

Leadership coaching

Education

Bachelor's degree in relevant field

Job description

Job Summary:

The Associate Director/Director of Client Services is a senior leadership position responsible for supporting the Executive Director in the overall leadership, administration, and day-to-day operations of Empower Tehama. This position provides strategic and operational oversight across programs and services while maintaining a strong connection to direct client care and community needs.

The Associate Director/Director of Client Services serves as a key organizational leader, supporting supervisors and staff through coaching, problem-solving, conflict resolution and professional development; ensuring quality and consistency of direct client services; assisting with grant development and compliance; supporting program evaluation and data-informed decision-making; and helping translate organizational goals into effective programs, policies, and practices.

The Associate Director/Director of Client provides leadership, ongoing training and support for all crisis and advocacy programs as well as all housing and legal programs. This position works closely with managers and supervisors to evaluate outcomes of services and programs, identify gaps in services, and ensure services are provided in a manner consistent with organizational values and goals. The Associate Director/Director of Client Services is part of the Executive Leadership Team and works closely with the Executive Director to maintain a safe, healthy and productive workplace.

Qualifications:

Bachelor’s degree in social services, psychology, human services, public administration, nonprofit management, criminal justice, or a related field; equivalent combination of education and experience may be considered.

Minimum 5 years' experience in nonprofit, social services, victim services, behavioral health, child welfare, or a related field.

Minimum 2-3 years of supervisory or management experience, including responsibility for staff development, performance management, program operations, or organizational functions.

Demonstrated experience working with survivors of domestic violence, sexual assault, human trafficking, child abuse, or other forms of interpersonal violence.

Experience working collaboratively with multidisciplinary partners, including law enforcement, child welfare, courts, healthcare providers, schools, and community-based organizations.

We invite you to use your strengths and experience to improve access, service delivery and outcomes for survivors and their children. If you want to make a real difference - for your voice to be heard – this may be a good opportunity for you.

Benefits

• Vacation (2 weeks); Sick (2 weeks); Holidays (13) for a total of 6.6 weeks paid time off
• Insurance: Medical (80%); Dental and Vision (50%); Life insurance (100%)
• Retirement Plan: 100% match up to 3% of salary