Director of Client Services

Breast and GYN Health Project; Arcata (CA); On-site; USD 65,000 - 88,000; Full time

Job summary

Breast and GYN Health Project in Eureka, CA seeks an in-person, full-time Client Services Director to lead and oversee all client service programs. You will manage a small high-acuity caseload, supervise staff and volunteers, and build partnerships with the medical community.

Strong public speaking and Spanish bilingual skills are preferred, along with experience in coordination, data management, and program leadership.

Qualifications

• 3+ years of supervisory experience, including with volunteers.
• Deep understanding of cancer and its emotional impact.
• Strong communication skills, both written and oral.
• In-person, full-time role in Eureka, CA.
• Ability to run effective meetings and manage multiple projects as a collaborative leader.

Responsibilities

• Lead, coordinate, and oversee all client service programs.
• Manage your own small high-acuity caseload and allocate resources.
• Manage projects and create systems for effective communication and resource sharing.
• Provide direct services such as support groups, intake interviews, and follow-ups.
• Maintain confidentiality and HIPAA compliance.
• Build partnerships with the medical community and enhance referral systems.
• Provide leadership for client services operations, finances, and HR.
• Ensure timely data collection for client services.
• Participate in educational outreach and health fairs.
• Public speaking, with Spanish bilingual preferred.

Skills

Leadership

Communication

Public speaking

Bilingual Spanish

Organizational skills

Project management

Collaboration

Data management

Interpersonal skills

Problem solving

Education

Bachelor’s degree preferred in related field

Healthcare professional background desirable (RN/MD/NP/PA/BSW)

Tools

Microsoft Office

Databases

Data management systems

Job description

Responsibilities

• Lead, coordinate, and oversee all client service programs, ensuring effective service delivery.
• Manage your own small high-acuity caseload, and ensure resources are available for staff and volunteers as they manage their caseloads.
• Manage projects and create systems to foster effective communication and sharing of resources.
• Provide direct services such as support group facilitation, intake interviews, and ongoing follow-up.
• Maintain confidentiality and compliance with HIPAA and other relevant regulations.
• Build strong community and institutional partnerships; Act as the primary liaison with the medical community by fostering relationships, enhancing referral systems, attending Tumor Boards, and conducting patient advocacy.
• Provide leadership and direction for client services operations, finances, and human resources.
• Ensures client services data collection is timely and complete.
• Participate in educational outreach, community presentations, and health fairs.
• Public speaking skills required; bilingual/bicultural (Spanish) preferred.

Qualifications

• This is an in-person, full-time position in Eureka, California
• Deep understanding of cancer and its physical and emotional impact on individuals.
• Personal, professional, or direct experience with cancer is required.
• Strong organizational and leadership skills.
• At least 3 years of supervisory experience, including with volunteers.
• Ability to run effective meetings and manage multiple projects as a collaborative leader.
• Experience with goal setting, project management, and fostering communication systems.
• Healthcare knowledge, particularly of local resources; medical professional and/or medical case management background (RN, MD, NP, PA, BSW) desirable and bachelor’s degree preferred.
• Strong communication skills, both written and oral.
• Self-starter, collaborative, culturally sensitive, and adaptable with a positive, solutions-oriented attitude.
• Proficiency in Microsoft Office, email, databases, and data management.
• Flexibility for evening and weekend commitments (e.g., support groups and health fairs).
• Public speaking skills required; bilingual/bicultural (Spanish) preferred.