Director of Client Services

Breast and GYN Health Project; Eureka (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

Breast and GYN Health Project in Eureka, CA seeks a Director of Client Services to oversee client-facing programs, supervise staff and volunteers, and lead evaluation of education initiatives and patient navigation. The role focuses on trauma-informed, survivor-centered care and strong community collaboration.

The successful candidate will manage intake, ensure service quality, and guide data-driven improvements while partnering with leadership on strategic planning and resource development.

Qualifications

• Client Services and Customer Service skills, with a strong commitment to compassionate, trauma-informed, and culturally sensitive support.
• Customer Satisfaction and Analytical Skills to assess client needs, evaluate program effectiveness, and implement data-informed improvements.
• Team Management experience, including supervising staff and volunteers, fostering collaboration, and supporting professional development.
• Strong interpersonal, communication, and conflict-resolution skills, with the ability to build trust and rapport with clients, families, and community partners.
• Experience in oncology, social work, counseling, public health, or a related human services field preferred; non-profit experience is an asset.
• Bachelor’s degree in social work, psychology, public health, human services, or a related field, or equivalent combination of education and relevant experience.
• Proficiency with basic office software, client databases, and documentation practices, with attention to confidentiality and ethical standards.
• Ability to work on-site in Eureka, CA, manage multiple priorities, and contribute to a supportive, survivor-centered organizational culture.

Responsibilities

• Oversee client intake processes and frontline service delivery.
• Monitor service quality, outcomes, and data accuracy.
• Maintain accurate records and ensure confidentiality.
• Use data to drive program improvements.
• Collaborate with community partners and contribute to outreach.
• Support leadership with strategic planning and resource development.

Skills

Client Services

Customer Service

Analytical Skills

Team Management

Interpersonal/Communication

Conflict Resolution

Confidentiality/Ethics

Education

Bachelor’s degree in social work/psychology/public health/human services

Job description

Company Description

The Breast and GYN Health Project is a local non-profit founded in 1997 to provide support, information, education, and hope to individuals and families facing breast or gynecologic cancer, or a cancer concern, on California’s north coast. Established by local breast cancer survivors, the organization offers all services free of charge, emphasizing accessibility and community care. Many staff members and volunteers are cancer survivors, fostering an environment of empathy and lived experience. Services include one-to-one support, support groups, a lending library, patient navigation, decision support, and medical visit consultation planning. As an independent organization not affiliated with hospitals or health systems, the Breast and GYN Health Project is focused solely on the interests and needs of its clients.

Role Description

The Director of Client Services is a full-time, on-site role based in Eureka, CA, responsible for overseeing all aspects of client-facing programs and services. This position leads the development, implementation, and evaluation of support services, including one-to-one support, support groups, patient navigation, and education initiatives, ensuring they are responsive to client needs and aligned with the organization’s mission. The Director supervises and supports staff and volunteers, provides coaching and guidance, and promotes a collaborative, trauma-informed environment. Day-to-day responsibilities include managing client intake processes, monitoring service quality and outcomes, maintaining accurate records, and using data to improve programs. The Director also collaborates with community partners, contributes to outreach and advocacy efforts, and works closely with leadership on strategic planning and resource development.

Qualifications

• Client Services and Customer Service skills, with a strong commitment to compassionate, trauma-informed, and culturally sensitive support.
• Customer Satisfaction and Analytical Skills to assess client needs, evaluate program effectiveness, and implement data-informed improvements.
• Team Management experience, including supervising staff and volunteers, fostering collaboration, and supporting professional development.
• Strong interpersonal, communication, and conflict-resolution skills, with the ability to build trust and rapport with clients, families, and community partners.
• Experience in oncology, social work, counseling, public health, or a related human services field preferred; non-profit experience is an asset.
• Bachelor’s degree in social work, psychology, public health, human services, or a related field, or equivalent combination of education and relevant experience.
• Proficiency with basic office software, client databases, and documentation practices, with attention to confidentiality and ethical standards.
• Ability to work on-site in Eureka, CA, manage multiple priorities, and contribute to a supportive, survivor-centered organizational culture.