Director of Client Services - Events & Experiences

FIRST; New York (NY); On-site; USD 105,000 - 121,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)

Flexible Spending Accounts

Employee Assistance Program

Wellness Stipend

Headspace access

Job summary

FIRST is a leading global brand experience agency seeking a Director, Client Services - Events & Experiential. You will manage high-profile client relationships, guide strategic program development, oversee delivery and performance, and contribute to revenue growth across multiple campaigns.

You will lead client satisfaction, manage budgets and contracts, and collaborate with cross-functional teams to ensure best-in-class service and impactful event experiences.

Qualifications

• 8+ years client management experience delivering service to large accounts.
• Experience with corporate/financial clients is highly preferred.
• Experience in events management is highly preferred.

Responsibilities

• Act as the primary point of contact and strategic advisor for assigned clients.
• Build and maintain strong client relationships and growth opportunities.
• Manage account plans, budgets, forecasts and financial performance.
• Monitor SLAs, KPIs and contract negotiations to ensure service excellence.
• Collaborate with cross-functional teams to deliver on commitments.

Education

Bachelor's Degree Preferred

8-10 years experience

Tools

Salesforce

Job description

FIRST is a leading global brand experience agency seeking a Director, Client Services - Events & Experiential. You will manage high-profile client relationships, guide strategic program development, oversee delivery and performance, and contribute to revenue growth across multiple campaigns.

You will lead client satisfaction, manage budgets and contracts, and collaborate with cross-functional teams to ensure best-in-class service and impactful event experiences.