Director of Client Experience & Experiential Events Global

FIRST; New York (NY); Presencial; USD 105 000 - 121 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

HDHP + HSA

401(k)

Flexible Spending Accounts

Paid Time Off

EAP

Life, Disability

Wellness Stipend

Headspace access

Aura Identity Protection

Discretionary Bonus

Global opportunities

Resumo da oferta

FIRST is seeking an Account Director to lead strategic client relationships, oversee program delivery, and drive revenue growth for marquee accounts. You will guide teams, manage performance, and ensure high-quality service.

Based in New York, the role requires 8–10 years of client management experience, travel up to 40%, and a proven track record with corporate or financial clients. The position offers a comprehensive benefits package and discretionary bonus.

Qualificações

• 8–10 years of experience in client management for large accounts.
• 3+ years’ event management experience.
• 20-40% travel domestically and potentially internationally

Responsabilidades

• Act as the primary point of contact and strategic advisor for assigned clients.
• Build and maintain strong client relationships; develop growth opportunities.
• Monitor monthly performance and lead quarterly account reviews; ensure service excellence.
• Maintain accurate reporting in CRM and manage contract/financial oversight processes

Conhecimentos

Client relationship management

Strategic leadership

Contract negotiations

Formação académica

Bachelor's Degree Preferred

Descrição da oferta de emprego

FIRST is seeking an Account Director to lead strategic client relationships, oversee program delivery, and drive revenue growth for marquee accounts. You will guide teams, manage performance, and ensure high-quality service.

Based in New York, the role requires 8–10 years of client management experience, travel up to 40%, and a proven track record with corporate or financial clients. The position offers a comprehensive benefits package and discretionary bonus.