Director of Client Relationships

CuraLinc Healthcare; United States; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

100% company-paid medical coverage

PTO

401(k) with match

Dental, vision, life, and disability

Job summary

CuraLinc Healthcare is seeking an experienced senior-level client success professional to directly manage business relationships with key employer clients. The Director of Client Relationships will develop and implement strategies related to retention and growth for EAP and wellness programs.

This full-time role requires extensive B2B experience in health care benefits, strong presentation skills, and the ability to lead client engagements across a fast-paced environment.

Qualifications

• Seven or more years of B2B account management experience in health care, employee benefits or related fields.
• Stable employment history.
• BS/BA degree.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Manage the business relationship with a defined book of large-market employer clients.
• Provide consultative recommendations to maximize value of EAP and wellness programs.
• Develop client-specific engagement strategies for EAP and wellness programs.
• Evaluate and refine program performance both internally and externally.
• Understand CuraLinc's product suite and its role in the health care landscape.
• Represent CuraLinc in client presentations, both current and prospective.

Skills

Presentation skills

Project management

Autonomy

Detail-oriented

Education

Bachelor's degree

Tools

Microsoft Office

Job description

CuraLinc Healthcare is seeking an experienced and energetic senior-level client success professional to directly manage business relationships with key employee assistance program (EAP) and wellness clients. The Director of Client Relationships is responsible for developing and implementing strategies related to retention and growth.

CuraLinc Healthcare delivers transformative mental health care fueled by connectivity, marrying technology and personalized advocacy to support thousands of the world's best employers and millions of their employees throughout their mental health care journey.

CuraLinc Healthcare is a service-driven organization whose employees are treated with professionalism and respect. We believe that "a chain is only as strong as its weakest link" and, therefore, look to hire high-performing professionals with outstanding experience, work ethic and character.

Primary Responsibilities

• Manage the Business Relationship with a Defined Book of Large-Market Employer Clients
• Provide Consultative Recommendations to Help Clients Maximize the Value of the EAP and/or Wellness Program(s)
• Work with Client Plan Sponsor(s) to Develop Client-Specific Engagement Strategy for EAP and/or Wellness Program(s)
• Evaluate and Refine all Aspects of Program Performance, Both Internally and Externally
• Develop and Maintain an Understanding of the Role of CuraLinc's Product Suite within the Healthcare Benefits Landscape
• Represent CuraLinc Healthcare in Client Presentations, Both Current and Prospective Clients

Key Skills and Competencies

• Excellent Presentation and Written Communication Skills
• Strong Project Management and Organizational Expertise
• Hard-Working, Results-Driven, Able to Work Autonomously in a Fast-Paced Environment
• Proactive Approach to Job Responsibilities
• Self-Motivated, Driven, Highly-Organized, Detail-Oriented

Required/Minimum Qualifications

• Seven (7) or More Years of B2B Account Management/Client Services Experience in Health Care, Employee Benefits or Insurance (EAP, Wellness/Wellbeing, Clinic, TPA, Carrier, Broker, PBM, Medical Mgmt., Health Technology, etc.)
• Stable Employment History
• BS/BA Degree
• Proficiency within the Microsoft Office Suite

This is a full-time, salaried role, located in the continental United States and Hawaii, and includes a robust benefits package, with 100% company-paid single tier medical coverage insurance, PTO, 401(k) with match, dental, vision, life, and disability insurance.

CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.