Director of Client Growth & Retention - Remote

DealerSmart; United States; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Unlimited PTO

All expenses paid team vacation

Health Insurance

401k Match

Job summary

DealerSmart in the United States is seeking an experienced Director of Account Management to lead our Marketing Consultants, Media Buyers and Client Success Coordinators. You will drive retention and growth across all accounts from a hands‑on leadership role.

In your first months you will participate in client calls to learn delivery processes and client expectations, then continue to join select calls to boost retention and growth while upholding high standards.

Qualifications

• 5+ years of experience in digital marketing and account management.
• 2+ years of experience in managing direct reports.
• Proven ability to reduce churn and increase client retention.
• Strong understanding of digital marketing services.

Responsibilities

• Oversee the Fulfillment department (Marketing Consultants, Media Buyers, Client Success Coordinators) with Marketing Consultants, managers, and team leads as direct reports.
• Facilitate weekly department meetings with Marketing Consultants and Media Buyers to drive continuous improvement.
• Coach Marketing Consultants on client communication, account growth, retention strategies, holding authority, and motivating clients to drive results.
• Hold Marketing Consultants accountable to retention, upgrade, and referral goals while ensuring a positive, growth-minded team culture.
• Lead the hiring, onboarding, and training of new Marketing Consultants.
• Ensure Marketing consultants maintain a positive outlook and are always improving.
• Track ticket completion times and accuracy, maintaining a 95%+ on-time completion rate.
• Optimize systems and processes to reduce mistakes, lower workload, and improve retention.
• Create, update and refine department SOPs.
• Review client calls weekly for every marketing consultant to ensure deliverables meet DealerSmart’s quality standards.
• Proactively identify at‑risk accounts and attend saves calls with Marketing Consultants to retain clients.
• Partner with Sales and Marketing to align on company goals and client expectations.
• Lead improvement initiatives that enhance performance and push us closer to being the undisputed #1 marketing agency.

Skills

5+ years experience

2+ years managing direct reports

reduce churn

digital marketing knowledge

strong communication

Extreme Ownership

Job description

DealerSmart in the United States is seeking an experienced Director of Account Management to lead our Marketing Consultants, Media Buyers and Client Success Coordinators. You will drive retention and growth across all accounts from a hands‑on leadership role.

In your first months you will participate in client calls to learn delivery processes and client expectations, then continue to join select calls to boost retention and growth while upholding high standards.