Director of Account Management

DealerSmart; United States; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Unlimited PTO

All expenses paid team vacation

Health Insurance

401k Match

Job summary

DealerSmart in the United States is seeking an experienced Director of Account Management to lead our Marketing Consultants, Media Buyers and Client Success Coordinators. You will drive retention and growth across all accounts from a hands‑on leadership role.

In your first months you will participate in client calls to learn delivery processes and client expectations, then continue to join select calls to boost retention and growth while upholding high standards.

Qualifications

• 5+ years of experience in digital marketing and account management.
• 2+ years of experience in managing direct reports.
• Proven ability to reduce churn and increase client retention.
• Strong understanding of digital marketing services.

Responsibilities

• Oversee the Fulfillment department (Marketing Consultants, Media Buyers, Client Success Coordinators) with Marketing Consultants, managers, and team leads as direct reports.
• Facilitate weekly department meetings with Marketing Consultants and Media Buyers to drive continuous improvement.
• Coach Marketing Consultants on client communication, account growth, retention strategies, holding authority, and motivating clients to drive results.
• Hold Marketing Consultants accountable to retention, upgrade, and referral goals while ensuring a positive, growth-minded team culture.
• Lead the hiring, onboarding, and training of new Marketing Consultants.
• Ensure Marketing consultants maintain a positive outlook and are always improving.
• Track ticket completion times and accuracy, maintaining a 95%+ on-time completion rate.
• Optimize systems and processes to reduce mistakes, lower workload, and improve retention.
• Create, update and refine department SOPs.
• Review client calls weekly for every marketing consultant to ensure deliverables meet DealerSmart’s quality standards.
• Proactively identify at‑risk accounts and attend saves calls with Marketing Consultants to retain clients.
• Partner with Sales and Marketing to align on company goals and client expectations.
• Lead improvement initiatives that enhance performance and push us closer to being the undisputed #1 marketing agency.

Skills

5+ years experience

2+ years managing direct reports

reduce churn

digital marketing knowledge

strong communication

Extreme Ownership

Job description

We are looking for an experienced Director of Account Management or similar role to join our 30 employee automotive marketing agency (40% YoY growth, 4 years running). The Ideal candidate has excelled in a marketing agency and/or an automotive B2B role.

Location

Remote

Compensation

$120k-$150k/yr Salary + $8k-32k/yr Performance Bonus + Profit Share Opportunity. Ability to earn $200k+/yr with strong performance.

Our vision is to be known as the #1 advertising agency for car dealerships. As Director of Account Management, you’ll help us achieve this by leading our Marketing Consultants, Media Buyers and Client Success Coordinator teams to increase client retention and growth across all accounts.

This is a hands‑on leadership role. In your first two months, you’ll actively participate in client calls to deeply understand our delivery process, client expectations, and success framework. Ongoing, you’ll continue to join select client calls to improve retention, identify growth opportunities and ensure our standards are executed at the highest level.

Please review the required skills and responsibilities below to see if you are a good fit. You must already have the skills to accomplish the responsibilities from day one.

Required Skills

• 5+ years of experience in digital marketing and account management
• 2+ years of experience in managing direct reports
• Proven ability to reduce churn and increase client retention
• Strong understanding of digital marketing services
• Excellent communication and conflict resolution skills (comfortable handling tough conversations and client save calls)
• Extreme Ownership - you hold yourself and team accountable

Your Mission

• Increase Retention to 97%+. Current baseline is 93%.
• Implement measurable improvements with Marketing Consultants and Media Buyers in client perceived value that drive $15,000 per month in new monthly recurring revenue via referrals and upgrades.
• Maintain and grow a fulfillment team that is consistently hitting KPI (75% of clients in cost per lead and cost per unit sold KPI, 5+ Client Reviews, 2+ video testimonials, and 1+ case study per quarter)

Role Responsibilities

• Oversee the Fulfillment department (Marketing Consultants, Media Buyers, Client Success Coordinators) with Marketing Consultants, managers, and team leads as direct reports
• Facilitate weekly department meetings with Marketing Consultants and Media Buyers to drive continuous improvement
• Coach Marketing Consultants on client communication, account growth, retention strategies, holding authority, and motivating clients to drive results.
• Hold Marketing Consultants accountable to retention, upgrade, and referral goals while ensuring a positive, growth-minded team culture.
• Lead the hiring, onboarding, and training of new Marketing Consultants
• Ensure Marketing consultants maintain a positive outlook and are always improving.
• Track ticket completion times and accuracy, maintaining a 95%+ on-time completion rate.
• Optimize systems and processes to reduce mistakes, lower workload, and improve retention
• Create, update and refine department SOPs
• Review client calls weekly for every marketing consultant to ensure deliverables meet DealerSmart’s quality standards.
• Proactively identify at‑risk accounts and attend saves calls with Marketing Consultants to retain clients
• Partner with Sales and Marketing to align on company goals and client expectations.
• Lead improvement initiatives that enhance performance, sharpen our product, and push us closer to being the undisputed #1 marketing agency in the industry
• Conduct regular 1:1s with all direct reports, providing feedback, accountability, and professional development.
• Remote position (work from home / anywhere in the world)
• Unlimited PTO (just 1 week notice + approval)
• All expenses paid team vacation every year
• Health Insurance (US employees)
• 401k Match (US employees)