Director of Client Experience & Operations

AmTrust Financial Services Inc.; Southington (CT); On-site; USD 90,000 - 120,000; Full time

Job summary

AmTrust Financial Services Inc. is looking for a skilled Director, Client Services, to enhance growth across the Client Services teams. You will manage initiatives to improve client experience and operational excellence, overseeing the implementation of strategic goals and ensuring the integrity of data management across platforms.

The ideal candidate will have proven operations management experience, strong project management skills, and the ability to work collaboratively across departments. Join us to lead impactful initiatives that support a culture of continuous improvement.

Qualifications

• Proven experience in operations management, preferably within insurance, claims, or a related industry.
• Strong project management skills, with a record of delivering results in a dynamic environment.
• Understanding of Salesforce or similar CRM platforms.
• Strong leadership skills, with experience managing cross-functional teams.

Responsibilities

• Manage CXA team, National Access Lead and the National Audit Lead.
• Support strategic initiative growth in Agency Services and Risk Control.
• Direct, plan, and implement strategic initiatives to support client experience goals.
• Ensure optimal resource utilization to meet client expectations.

Skills

Operations management

Project management

Salesforce

Leadership

Data integrity management

Analytical mindset

Job description

AmTrust Financial Services Inc. is looking for a skilled Director, Client Services, to enhance growth across the Client Services teams. You will manage initiatives to improve client experience and operational excellence, overseeing the implementation of strategic goals and ensuring the integrity of data management across platforms.

The ideal candidate will have proven operations management experience, strong project management skills, and the ability to work collaboratively across departments. Join us to lead impactful initiatives that support a culture of continuous improvement.