Client Experience Lead: Retention & Insights

AmTrust Financial Services Inc.; Boca Raton, Northern (FL, KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

AmTrust Financial Services Inc. in Boca Raton, FL is seeking a Client Experience Manager to support Sales, Underwriting and Claims to drive retention and growth by delivering a superior client experience across the policy lifecycle.

The role manages a portfolio of 80+ accounts, builds strong relationships with insureds and agents, and collaborates with internal teams to educate and customize AmTrust services for each client.

Qualifications

• Must be a proactive consultative resource.
• Owns an inventory of 80+ accounts including agents and insureds.
• Uses claim data and analytics to provide actionable insights.
• Represents AmTrust to clients and advocates AmTrust value.
• Works with Underwriting, Sales and Claims to support renewals and new business.

Responsibilities

• Support Sales, Underwriting and Claims to address client needs.
• Build and maintain strong relationships with insureds and agents.
• Educate internal partners on AmTrust capabilities and services.
• Coordinate claim reviews and tailor presentations to tell the AmTrust story.
• Document key activities and results in systems.

Skills

Stakeholder management

Communication skills

Presentation skills

Relationship management

Multitasking

Education

Bachelor’s degree

Tools

Excel

Word

PowerPoint

Job description

AmTrust Financial Services Inc. in Boca Raton, FL is seeking a Client Experience Manager to support Sales, Underwriting and Claims to drive retention and growth by delivering a superior client experience across the policy lifecycle.

The role manages a portfolio of 80+ accounts, builds strong relationships with insureds and agents, and collaborates with internal teams to educate and customize AmTrust services for each client.