Director, Client Experience & Operations

AmTrust Financial Services, Inc.; Southington (CT); On-site; USD 90,000 - 130,000; Full time

Job summary

AmTrust Financial Services, Inc. is looking for a Director, Client Services to drive growth across Client Services teams in Southington, Connecticut. You will report to the SVP, collaborate across teams, and lead impactful initiatives to enhance client experience.

The ideal candidate will have strong project management skills, proven operations management experience, and a deep understanding of Salesforce. The position emphasizes continuous improvement in processes and ensuring operational efficiency.

Qualifications

• Proven experience in operations management within insurance or claims.
• Strong project management skills with a successful track record.
• Understanding of Salesforce or similar CRM platforms.

Responsibilities

• Manage CXA team and National Audit Lead.
• Implement strategic initiatives for client experience.
• Ensure optimal resource utilization to meet client expectations.
• Track initiatives and manage multiple projects.

Skills

Operations management experience

Project management skills

Salesforce knowledge

Ability to streamline processes

Leadership skills

Tools

Salesforce

Job description

AmTrust Financial Services, Inc. is looking for a Director, Client Services to drive growth across Client Services teams in Southington, Connecticut. You will report to the SVP, collaborate across teams, and lead impactful initiatives to enhance client experience.

The ideal candidate will have strong project management skills, proven operations management experience, and a deep understanding of Salesforce. The position emphasizes continuous improvement in processes and ensuring operational efficiency.