Client Experience Lead - Retention & Insights

AmTrust Financial Services Inc.; Scottsdale (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

AmTrust Financial Services Inc. is seeking a Client Experience Manager to partner with Sales, Underwriting and Claims, driving client retention and loyalty through proactive service and analytics.

You will manage an inventory of 80+ accounts, coordinate with internal teams, and advocate for clients to demonstrate AmTrust value. You will cultivate relationships with insureds and agents, onboard new accounts, and deliver tailored presentations to support growth and service excellence across policy

Qualifications

• Minimum 4+ years relevant experience in claims (Workers’ Comp/Property/Casualty) handling or supervision/management.
• Excellent interpersonal communication and presentation skills.
• Proficiency with Excel/Word/PowerPoint; strong telephone etiquette and client-facing skills.

Responsibilities

• Act as proactive consultative resource for clients, supporting 80+ accounts.
• Use claim data and analytics to provide actionable insights for account improvement.
• Ensure elevated client experience to support new business and retention.
• Collaborate with underwriting, sales, and claims to tailor presentations that tell the AmTrust story.
• Coordinate and facilitate claim reviews with internal staff, agents, and insureds.
• Build and maintain strong relationships across departments to better serve customers.

Skills

Collaborative skills

Interpersonal communication

Presentation skills

Excel/PowerPoint

Multi-tasking

Relationship management

Education

Bachelor’s degree

Job description

AmTrust Financial Services Inc. is seeking a Client Experience Manager to partner with Sales, Underwriting and Claims, driving client retention and loyalty through proactive service and analytics.

You will manage an inventory of 80+ accounts, coordinate with internal teams, and advocate for clients to demonstrate AmTrust value. You will cultivate relationships with insureds and agents, onboard new accounts, and deliver tailored presentations to support growth and service excellence across policy