Director – Workers’ Compensation Claims Operations & Analytics

AmTrust Financial Services Inc.; United States; On-site; USD 150,000 - 230,000; Full time

Job summary

AmTrust Financial Services Inc. is seeking a Director of Workers’ Compensation Claims Operations to drive operational analytics and continuous improvement.

You will deliver real-time insights, coordinate field SME input, and orchestrate actions across spend categories to realize measurable impact. The role emphasizes scalable, enterprise-ready reporting, self-service data, and AI-enabled capabilities while aligning with IT, Shared Services, and Data Science.

Qualifications

• Experience delivering real-time operational insights and KPI opportunities.
• Hypothesis-driven problem solving with field/SME input.
• Ability to translate data into actionable operational improvements.

Responsibilities

• Build and maintain real-time reporting to identify trends, risks, and opportunities in workers’ compensation operations.
• Design repeatable mechanisms to interpret insights with SMEs and validate root causes and drivers.
• Lead cross-functional problem solving to create practical tools and standard work that improve efficiency and quality.
• Package insights with context, methodology, and assumptions for broader analytics teams.
• Collaborate to scale reporting with enterprise capabilities and self-service data.
• Partner to design AI-enabled solutions aligned with claims needs and governance.

Skills

Operational analytics

Problem solving

Cross-functional leadership

Job description

AmTrust Financial Services Inc. is seeking a Director of Workers’ Compensation Claims Operations to drive operational analytics and continuous improvement.

You will deliver real-time insights, coordinate field SME input, and orchestrate actions across spend categories to realize measurable impact. The role emphasizes scalable, enterprise-ready reporting, self-service data, and AI-enabled capabilities while aligning with IT, Shared Services, and Data Science.