Director, Client Experience & Fraud Risk Strategy

Charles Schwab; Westlake (TX); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

401(k) with company match

Paid parental leave

Tuition reimbursement

Health, dental, and vision insurance

Job summary

A leading financial services firm seeks a Director on the Retail Client Experience team to lead high-impact initiatives at the intersection of client experience and risk management. This high visibility leadership role requires strong judgment and the ability to drive alignment among various stakeholders. Responsibilities include leading strategic initiatives, advocating for clients, and managing a team. A Bachelor's degree and proven experience in strategy or client leadership within regulated environments are essential. Competitive benefits and hybrid work environment offered.

Qualifications

• Demonstrated success navigating ambiguous problem spaces.
• Experience presenting to senior leaders.
• Prior people leadership experience or readiness to lead.

Responsibilities

• Lead strategic initiatives focused on fraud prevention and money movement.
• Frame complex problems and present clear recommendations.
• Partner with Client-facing teams and other functions.

Skills

Background in strategy, consulting, or client product leadership

Strong executive communication and presentation skills

Experience partnering across risk, compliance, and control functions

Education

Bachelor’s degree or equivalent experience

Job description

A leading financial services firm seeks a Director on the Retail Client Experience team to lead high-impact initiatives at the intersection of client experience and risk management. This high visibility leadership role requires strong judgment and the ability to drive alignment among various stakeholders. Responsibilities include leading strategic initiatives, advocating for clients, and managing a team. A Bachelor's degree and proven experience in strategy or client leadership within regulated environments are essential. Competitive benefits and hybrid work environment offered.