Client Experience Growth & Retention Lead

AmTrust Financial Services, Inc.; Boca Raton (FL); On-site; USD 65,000 - 105,000; Full time

Job summary

AmTrust Financial Services, Inc. is seeking a Client Experience Manager (CXM) who reports to the Manager, Client Experience.

The CXM supports Sales, Underwriting and Claims to drive retention and growth by delivering a loyal, satisfied client base while improving loss cost and experience mods. This role requires proactive relationship building with insureds and agents, educating internal partners on AmTrust capabilities and coordinating with internal teams to address client needs throughout the

Qualifications

• Minimum 4+ years relevant experience in claims Workers’ Comp/Property/Casualty Claim handling/Supervision/Management.
• Strong ability to collaborate across departments.
• Excellent interpersonal communication and presentation skills.
• Proficiency with Excel/Word/PowerPoint applications.
• Exceptional communication skills, both oral and written; professional telephone etiquette
• Excellent relationship management skills
• Ability to manage multiple tasks simultaneously
• Must be detail oriented, organized, and possess strong interpersonal skills

Responsibilities

• The CXM will be a proactive consultative resource for the client with 80+ accounts.
• Utilize claim data and analytics to provide actionable insights for account improvement.
• Support Sales, Underwriting and Claims to drive retention and growth.
• Educate and train internal partners and agents on AmTrust services.
• Coordinate and facilitate Claim Reviews with internal staff, agents and insureds.
• Build and maintain strong relationships with insureds & agents.
• Document key activities in the appropriate systems.
• Collaborate across departments to tailor presentations and services for clients.

Skills

Interpersonal communication

Presentation skills

Relationship management

Multi-tasking

Organized

Telephone etiquette

Education

Bachelor’s degree

Tools

Excel

Word

PowerPoint

Job description

AmTrust Financial Services, Inc. is seeking a Client Experience Manager (CXM) who reports to the Manager, Client Experience.

The CXM supports Sales, Underwriting and Claims to drive retention and growth by delivering a loyal, satisfied client base while improving loss cost and experience mods. This role requires proactive relationship building with insureds and agents, educating internal partners on AmTrust capabilities and coordinating with internal teams to address client needs throughout the