Director of Client Access

360 Behavioral Health; Los Angeles (CA); Hybrid; USD 95,000 - 105,000; Full time

Benefits offered by this job

Competitive pay

7 holidays

PTO

Career growth

Company culture

Health, vision, dental

401K

Mileage reimbursement

Phone reimbursement

Job summary

360 Behavioral Health in Van Nuys, CA, is seeking a Director of Client Access to lead Care Navigation, Intake, and Authorizations teams, ensuring a seamless, compassionate experience from inquiry to service initiation.

The ideal candidate has 5+ years in healthcare operations with leadership and insurance eligibility experience, and a track record of improving client journeys. This full-time role offers competitive compensation and comprehensive benefits.

Qualifications

• 5+ years of healthcare operations, client access, intake, authorizations, or revenue cycle experience.
• 3+ years of leadership experience.
• Experience with insurance eligibility and healthcare documentation.

Responsibilities

• Lead the Care Navigation, Intake, and Authorizations teams.
• Improve the client journey from referral to service start.
• Monitor key performance metrics and drive operational improvements.
• Partner with Clinical Operations, Revenue Cycle, and Payor Relations.
• Develop scalable workflows that support organizational growth.
• Coach, mentor, and develop high-performing leaders.
• Ensure compliance with payer requirements and organizational policies.
• Resolve escalated client access and authorization issues.

Skills

Leadership

Communication

Problem-solving

Education

Bachelor's degree in Healthcare Administration, Business Administration, Human Services, or related field

Job description

Lead The Client Experience From Day One At

Location: Van Nuys, Hybrid

Job Type: Full-Time

Lead The Client Experience From Day One At 360 Behavioral Health, we're dedicated to helping children and families access life-changing care. We're looking for an experienced Director of Client Access to lead our Care Navigation, Intake, and Authorizations teams while creating a seamless, compassionate experience from the first inquiry through service initiation.

If you're a strategic healthcare leader who enjoys improving processes, developing teams, and driving operational excellence, we'd love to meet you!

Perks & Benefits – Right Up Front!

• Competitive compensation: $95,000K-$105,000K/year
• 7 Paid Holidays
• Paid Time Off/Sick Time
• Career development and advancement opportunities
• Fun and supportive company culture
• Expansive Health, Vision, and Dental plans for full-time partners
• 401(K) retirement savings program
• Mileage and phone reimbursement
• And so much more!

What You'll Do

• Lead the Care Navigation, Intake, and Authorizations teams.
• Improve the client journey from referral to service start.
• Monitor key performance metrics and drive operational improvements.
• Partner with Clinical Operations, Revenue Cycle, and Payor Relations.
• Develop scalable workflows that support organizational growth.
• Coach, mentor, and develop high-performing leaders.
• Ensure compliance with payer requirements and organizational policies.
• Resolve escalated client access and authorization issues.

What You'll Bring

Required:

• Bachelor's degree in Healthcare Administration, Business Administration, Human Services, or a related field (or equivalent experience).
• 5+ years of healthcare operations, client access, intake, authorizations, or revenue cycle experience.
• 3+ years of leadership experience.
• Experience with insurance eligibility, authorizations, and healthcare documentation.
• Strong leadership, communication, and problem-solving skills.

Preferred:

• Experience in behavioral health, ABA, autism services, developmental disabilities, or a multi-site healthcare organization.

Make a Difference

Join a team that's passionate about improving access to care and supporting families when they need it most. If you're ready to lead with purpose and create meaningful change,

360 Behavioral Health is an Equal Opportunity Employer

We provide reasonable accommodations for any part of the application or employment process. Please contact us at [e-mail] for assistance.

We comply with ADA regulations and provide auxiliary aids, services, and policy modifications to ensure equal access for all applicants and employees.